Residential Receptionist

**Salary**: £25,700 - £26,000 per annum
**Location**: Local Crescent
**Hours**: 7:00am - 7:00pm (4 days on / 4 days off shift pattern).
**Contract**:Permanent

We are looking for an amazing day **Front of House Concierge **to join our friendly team at Local Crescent and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property.
This role is a permanent contract working a 4 day on 4 day off shift pattern between the hours of 7am - 7pm.

**What do we offer?**
- A basic annual salary of up to £26,000, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
- We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub

**Life at UB**

We are a social bunch here at urbanbubble, we love Birthdays, Welcomes, Summer BBQ’s, Christmas Parties, away days & Pet Lovers Fridays

**What will you do?**
- To be available to residents at all times, or ensure proper ‘signposting’ when away from the desk.
- To personally keep on top of cleaning, to maintain the highest standards of communal areas.
- To personally deal with any maintenance issues and problems identified out of hours.
- Support with any viewings as and when needed if required
- Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
- To provide utility meter reading for all properties as and when required.
- To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events.
- To manage car parking to ensure everything runs smoothly.
- Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
- To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
- To complete bin rotation on a regular basis
- Building Patrols, CCTV Monitoring & Safety Checks.

**What are we looking for?**
- Previous / current experience within a Front Desk or Concierge role
- High level of customer service
- Excellent communication and listening skills
- Ability to work independently and on own initiative, yet follow instruction and procedure as required
- Attention to detail
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems.

**We’re not your usual property company. We’re the North West’s leading property management agent.**

At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say - interested?

urbanbubble requires people who are professional, hard-working, innovative, passionate, who are effective in their roles and who truly engage with the customer

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.