Customer Service and Onboarding Advisor

5 months ago

Salford, United Kingdom Smart Auction UK Full time

**Job Title: Customer Service and Onboarding Advisor**

**Location: Manchester**

**Working Hours: Mon - Fri 10 am to 5 pm. No Weekend or Bank Holidays**

We are a national modern property auction company, founded in 2009 in order to revolutionise the property selling and buying market, and helping people by making it easier, cheaper and a lot simpler.

We have successfully grown over the years and now work with over 3,500 independent estate agents and over 600 partner branches, offering our service to sellers and buyers. Collectively, we have over 300 years of property experience and are leaders in the auction market.

And no, we don’t just operate with old and dilapidated properties. We sell everything, residential and commercial - from new builds, modern flats, and barn conversions to properties that need a bit of TLC. In fact, over 90% of our properties are owner or renter-occupied.

We are proud of what we have built over the years, and the amount of people we have helped along the way. What makes us stand out is that we can offer real help and guidance to people that need to sell their properties fast, and do it completely free of charge to the seller. We often speak with people in unusual and difficult situations like: during a divorce or the death of a loved one, so our team is compassionate and every single client matters to us.

Our culture is of the utmost importance to us, and our values of honesty, respect, humility, relationships, and happiness is what we live by. We would love for someone to join who sees the importance in our values and wants to genuinely enjoy their work life and help others.

**Position Overview**:
As we are in a real stage of growth, we are seeking a **Customer Service and Onboarding Advisor**, to join and be an integral part of our **Manchester** team. The primary responsibility of this role is to coordinate incoming leads over the phone, inform potential clients about our auction services and process, and gather essential information about their circumstances and property to facilitate a smooth transition to our auction managers.

**Key Responsibilities**:

- Handle incoming leads via phone calls and provide detailed information about our services and process.
- Engage with potential clients in a professional and empathetic manner, understanding their needs and circumstances related to selling their property.
- Collect relevant information about the property and the client's situation to assess their readiness for the auction process.
- Maintain accurate records of all interactions and client details using our CRM system.
- Collaborate closely with auction managers to ensure a seamless handover of qualified leads for the auction process.
- Chase clients on behalf of the auction manager in relation to ID, documents, and keep accurate records throughout the auction process.
- Provide ongoing support to clients throughout all stages of their engagement with us.

**Benefits**:

- Reduced working hours from 10 am to 5 pm, providing a healthy work-life balance.
- Generous holiday package of 28 days, including bank holidays.
- Paid time off during Christmas closure.
- Access to gym membership after one month of service, promoting employee well-being.
- Opportunity for salary review after completing six months of probation.
- Performance-based bonuses available for exceptional performance.
- Clear pathways for career progression for motivated individuals.

**Qualifications and Skills**:

- Previous experience in secretarial, administration, client services, over the phone, or related fields preferred.
- Excellent communication skills, both verbal and written.
- Ability to engage with clients professionally and empathetically, building rapport.
- Strong organisational skills with attention to detail.
- Ability to work with initiative and perform all daily tasks.
- Proficiency in using CRM systems or willingness to learn.
- Self-motivated with a positive attitude and the ability to work effectively in a team environment.
- Knowledge of the property market or auction processes is advantageous but not essential, as full training will be provided.

Our culture is of the utmost importance to us, and in order to further grow and be able to support our team in the best and most effective way, we are fully based in the office.

**How to Apply**:
If you think that your skills and experience match what we are looking for, then we would love to hear from you. Please submit your CV below and we will be in contact as soon as possible.

This role may be similar to:
Client Progression Assistant, Caseworker, Customer Service Assistant, Client Liaison Officer, Customer Representative, Client Administrator, Coordinator, Administration Assistant, Receptionist. Customer Service Executive, Client Coordinator, Office Assistant, Call Answering.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Day

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