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Customer Service Representative

2 months ago

Windsor, Windsor and Maidenhead, United Kingdom CSI Leasing Europe Full time

Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at CSI Leasing Europe. As a key member of our Tech 4 Learners department, you will be responsible for providing exceptional customer service to schools and parents participating in our student 1:1 device program.

Main Responsibilities

  • Parent Support
    • Manage parent payment records, including bank statement reconciliation, calculating and communicating outstanding balances, and taking payments over the phone.
    • Support parents in relation to their school's device program, including thorough understanding of the Tech 4 Learners program and the parent ordering portal.
    • Assist with order cancellations, device returns, and reallocations.
  • Administrative Tasks
    • Ensure all system notes are up to date and 100% accurate for any action taken.
    • Manage the parent support phone line, ticket system, and inbox daily.
    • Work with and maintain good relationships with key stakeholders to ensure all information is correct and shared with the relevant parties.
  • Team Collaboration
    • Provide support and assistance within the team as and when required to cover peak periods, holidays, and sickness.
    • Participate in daily meetings to promote successful communication and stay up to date with team activity.
  • Reporting and Analysis
    • Compile and generate reports based on your responsibilities as and when required.

Requirements

  • Excellent Communication Skills
    • Excellent attention to detail and administration skills.
    • Very strong Microsoft Excel skills.
    • Ability to receive and act upon constructive feedback in a positive manner.
  • Technical Skills
    • Adaptive approach when contacting internal and external parties.
    • Reporting of activities in an accurate, timely, consistent, and effective manner appropriate to the intended audience.
  • Personal Qualities
    • Proactive in approach and open communication skills.
    • Calm demeanor with good ability to problem solve.
    • Excellent phone manner.
    • Excellent time management skills.
    • Ability to problem solve.
    • Outstanding customer service skills.

Benefits

  • Competitive Salary
  • Holiday Allowance 25 days (increasing to 30 based on length of service) plus bank holidays and your birthday off.
  • Private Medical Insurance
  • Working Hours Monday to Friday 37.5 hours.
  • Location Windsor – office based.