Technical Service and Support Professional
2 days ago
Thatcher Associates is a recruitment agency specializing in placing talented professionals in exciting roles within the construction industry. We have partnered with a leading construction company that is currently seeking a Technical Service and Support Professional to join their team.
The Role:
This is an exciting opportunity to work on high-profile projects, collaborating with experienced professionals to deliver cutting-edge data centre solutions. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and outstanding communication skills to effectively interact with clients and internal teams.
Responsibilities:
* Research and identify solutions to software and hardware issues
* Diagnose and troubleshoot technical issues, including controls setup and network configuration
* Carry out BMS PPM tasks
* Ask customers targeted questions to quickly understand the root of the problem
* Track controls system issues through to resolution, within agreed time limits
* Talk clients through a series of actions, either via phone, email, or face-to-face, until they've solved a technical issue
* Properly escalate unresolved issues to appropriate internal teams (e.g., software engineers)
* Provide prompt and accurate feedback to customers
Requirements:
* Bachelor's degree in a relevant field (e.g., electrical engineering, computer science)
* 2+ years of experience in building management systems, data centre operations, or a related field
* Strong technical knowledge of Trend and Tridium BMS Systems
* Excellent problem-solving and analytical skills
* Effective communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
Salary: £55,000 - £75,000 per annum
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