Technical Support Manager

2 days ago


West Drayton, Greater London, United Kingdom Thatcher Associates Full time
Job DescriptionBMS System Specialist Position

As a BMS System Specialist at Thatcher Associates, you will play a crucial role in ensuring the smooth operation of our data centre's M&S systems. Your primary responsibility will be to monitor and maintain these systems, identifying and resolving any technical issues that may arise.

You will be expected to:

  • Identify and resolve software and hardware issues
  • Troubleshoot technical issues, including controls setup and network configuration
  • Complete BMS PPM tasks
  • Understand customer needs to resolve technical issues efficiently
  • Track and resolve controls system issues within agreed time limits
  • Communicate effectively with customers to resolve technical issues
  • Escalate unresolved issues to internal teams when necessary
  • Provide high-quality feedback to customers
Qualifications and Skills

To succeed in this role, you will need a strong understanding of Trend and Tridium BMS Systems, as well as excellent communication and problem-solving skills. Previous experience working in a similar field is essential, and the ability to work independently is also required.

Estimated Salary: £62,000 per annum, depending on experience.



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