Data Centre Technical Specialist

1 day ago


West Drayton, Greater London, United Kingdom Thatcher Associates Full time
Job Title: Data Centre Technical Specialist

At Thatcher Associates, we are excited to be working with a renowned construction company that specializes in innovative data centre solutions. This position has become available due to the company's rapid growth and expansion into new markets.

The successful candidate will have the opportunity to work on high-profile projects, collaborating with experienced professionals to deliver cutting-edge data centre solutions. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and outstanding communication skills to effectively interact with clients and internal teams.

Key Responsibilities:
* Research and identify solutions to software and hardware issues
* Diagnose and troubleshoot technical issues, including controls setup and network configuration
* Carry out BMS PPM tasks
* Ask customers targeted questions to quickly understand the root of the problem
* Track controls system issues through to resolution, within agreed time limits
* Talk clients through a series of actions, either via phone, email, or face-to-face, until they've solved a technical issue
* Properly escalate unresolved issues to appropriate internal teams (e.g., software engineers)
* Provide prompt and accurate feedback to customers

Benefits:
* Competitive salary of £60,000 - £80,000 per annum
* Opportunities for training and development to enhance technical skills and career progression
* Collaborative and dynamic work environment
* Exposure to cutting-edge technologies and innovations in the field of data centres

Requirements:
* Bachelor's degree in a relevant field (e.g., electrical engineering, computer science)
* 2+ years of experience in building management systems, data centre operations, or a related field
* Strong technical knowledge of Trend and Tridium BMS Systems
* Excellent problem-solving and analytical skills
* Effective communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks

Location: Hays, near our client's flagship site

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