Customer Support Representative
4 weeks ago
Role Overview:
Komatsu Australia is seeking a skilled Customer Support Representative to join our team. As a key point of contact for customers, you will be responsible for delivering exceptional service and support.
Key Responsibilities:
- Provide accurate and timely parts interpretation to ensure seamless supply chain operations
- Offer reliable estimates of lead time and costs to customers
- Champion Komatsu's products and services by maintaining a positive outlook and adhering to quality assurance procedures
- Proactively engage with customers to enhance sales and provide tailored solutions
- Elevate the customer experience by delivering outstanding service
Benefits:
- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- Financial: Company funded Income Protection Insurance
- Career: Recognition, awards, flexibility, further education studies and internal career development
- Health: Corporate discount with Bupa, Total Wellbeing Solution with LifeWorks
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
- Yearly Bonus: Potential to receive a yearly bonus
- Referral Program: $3000 referral payment for referring a successful new employee to Komatsu
Requirements:
- Excel in a dynamic environment that requires swift decision-making
- Exceptional customer service prowess and knack for fostering robust professional relationships
- Intermediate to advanced skills in the Microsoft suite; prior experience with Microsoft AX is highly regarded
- Familiarity with mechanical equipment and aptitude will be a plus
About Komatsu:
Komatsu Australia is a leading provider of heavy machinery and equipment. We are committed to creating a workplace where all our people thrive and are reflected in our purpose: creating value together.
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