Customer Support Representative

4 weeks ago


Welshpool, Powys, United Kingdom Komatsu Australia Full time

Role Overview:

Komatsu Australia is seeking a skilled Customer Support Representative to join our team. As a key point of contact for customers, you will be responsible for delivering exceptional service and support.

Key Responsibilities:

  • Provide accurate and timely parts interpretation to ensure seamless supply chain operations
  • Offer reliable estimates of lead time and costs to customers
  • Champion Komatsu's products and services by maintaining a positive outlook and adhering to quality assurance procedures
  • Proactively engage with customers to enhance sales and provide tailored solutions
  • Elevate the customer experience by delivering outstanding service

Benefits:

  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
  • Financial: Company funded Income Protection Insurance
  • Career: Recognition, awards, flexibility, further education studies and internal career development
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with LifeWorks
  • Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
  • Yearly Bonus: Potential to receive a yearly bonus
  • Referral Program: $3000 referral payment for referring a successful new employee to Komatsu

Requirements:

  • Excel in a dynamic environment that requires swift decision-making
  • Exceptional customer service prowess and knack for fostering robust professional relationships
  • Intermediate to advanced skills in the Microsoft suite; prior experience with Microsoft AX is highly regarded
  • Familiarity with mechanical equipment and aptitude will be a plus

About Komatsu:

Komatsu Australia is a leading provider of heavy machinery and equipment. We are committed to creating a workplace where all our people thrive and are reflected in our purpose: creating value together.



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