Customer Service Coordinator

4 weeks ago


Warrington, Warrington, United Kingdom People Solutions Group Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at People Solutions Group. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and ensuring seamless day-to-day operations.

Key Responsibilities
  • Process branch credits on the Warehouse Management System and investigate discrepancies via cross-checking multiple spreadsheets and warehouse systems.
  • Develop strong relationships with colleagues in the Customer Service Team to ensure all branch return queries are responded to and captured.
  • Respond to branch enquiries via email and telephone, adhering to audit processes and customer requirements.
  • Liaise with the onsite Transport provider to schedule branch collections correctly.
  • Provide an efficient and high-quality service in relation to all plumbing and heating branch and web returns, ensuring the effective and safe operation of the facility.
Requirements
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a team environment.
  • Good working knowledge of systems such as Excel, Word, PowerPoint, SAP, and QMS.
  • Ability to learn and gain a good working knowledge of operational processes and procedures.
  • Strong written and verbal communication skills, with the ability to produce accurate and detailed data in a timely manner.
What We Offer
  • Full training provided.


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