Customer Service Coordinator
4 weeks ago
Job Summary
We are seeking a highly skilled Customer Service Dispatcher to join our team at Jungheinrich. As a key member of our service delivery team, you will be responsible for allocating resources to meet customer expectations in a timely and cost-effective manner.
Key Responsibilities
- Allocate and prioritize work to ensure efficient delivery of services to customers
- Provide excellent communication and customer service to both internal and external stakeholders
- Review, plan, and assign work to ensure timely completion and customer satisfaction
- Monitor and report on work progress and performance
- Collaborate with team members and Area Service Managers to achieve service delivery goals
- Process engineer timesheets and ensure accurate charging to customers
- Maintain accurate records and reports to support service delivery
Requirements
- Strong experience in planning and resource allocation
- Excellent communication and interpersonal skills
- Ability to work under pressure and in a fast-paced environment
- IT literacy and proficiency in relevant software
- Desirable: experience in a service-related industry with focus on work allocation
Competencies
- Adaptability and flexibility
- Attention to detail and accuracy
- Strong influencing and problem-solving skills
- Resilience and tenacity in a dynamic environment
About Jungheinrich
Jungheinrich is a leading provider of innovative logistics and material handling solutions. We are committed to delivering exceptional service and support to our customers, and we are seeking a talented individual to join our team.
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