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Operations Manager

2 months ago


Glasgow, Glasgow City, United Kingdom Ipsum Full time
About Us

At Ipsum, we're dedicated to providing exceptional customer service and innovative solutions for utility and infrastructure management. Our team is passionate about making a positive impact on our communities and the environment.

Job Summary

We're seeking an experienced Operations Supervisor to join our team. As a key member of our operational team, you'll be responsible for overseeing the day-to-day activities of our engineers, technicians, and vehicles, ensuring the delivery of excellent customer service and safe working practices.

Key Responsibilities
  • Oversee the operational team to ensure efficient and effective delivery of services
  • Conduct regular site audits to ensure compliance with health and safety regulations
  • Collaborate with the planning and operational teams to achieve business objectives
  • Develop and implement processes to improve operational efficiency and customer satisfaction
Requirements
  • Previous experience in the utilities and/or drainage industry
  • Driving license
  • IOSH or similar qualifications
  • Proven experience in customer service or a customer-focused environment
  • Excellent communication and time management skills
What We Offer

We're committed to supporting and developing our people to achieve their full potential. As a fast-growing ambitious business, we offer opportunities for career growth, professional development, and a range of benefits, including:

  • Career development and professional qualifications
  • Health and wellbeing benefits
  • Employee assistance program
  • Access to 24/7 virtual GP
  • Occupational health support
  • Tax-efficient benefits
About You

We're looking for someone who is passionate about delivering exceptional customer service and making a positive impact on our communities. If you're a motivated and experienced professional with a strong track record in operations management, we'd love to hear from you.