Client Services Director

4 weeks ago

Essex, United Kingdom Ground Control Full time

A Client Services Director is responsible for driving client satisfaction and increasing sales. This role involves assisting clients in resolving issues and implementing changes to strengthen the company's relationship with its clients.

Key Responsibilities:
  • Onboarding new clients and developing working relationships
  • Leading and developing a team of sales representatives or customer care specialists
  • Generating sales or service reports for clients and senior management
  • Coaching and supporting team members to help them meet company goals
  • Keeping documentation and records of client interactions for training purposes
  • Conducting customer service presentations and workshops
  • Developing surveys and obtaining client information
  • Offering advice to clients on products or services
Requirements:
  • Proven ability to identify and reach sales and profitability targets
  • Ability to act on customer feedback and provide meaningful solutions
  • Ability to lead and develop a successful sales team
  • Working knowledge of relevant software including spreadsheets and Salesforce
  • Ability to compile and present reports to management
  • Ability to identify and act upon new areas for growth and increase sales
  • Confidence and ability to deal with high-end clients and important stakeholders
Perks and Benefits:
  • Free gym access if you are Head Office based or subsidised national gym memberships if you are based elsewhere
  • Nursery Vouchers Cycle to work scheme and Travel loans
  • Bupa employee support Free Flu Jabs online private GP service and a premium subscription to Calm the wellbeing app
  • A supportive entrepreneurial working environment that fosters collaboration
  • Training development coaching and mentoring plans including our GC Leadership Academy job specific accreditations and higher education opportunities
  • Hybrid working opportunities with time in the office including breakfast Mondays and dog friendly Fridays
  • 2 personal choice volunteering days with your fundraising efforts matched up to 500
Awards Accolades and Culture:
  • We have been awarded world-class status for employee engagement in the 2023 best companies results ranking at #16 in the Top 100 Large Companies to Work For league table
  • Certified BCorp Accredited Ground Control has been certified by B Lab the not-for-profit behind the B Corp movement as having met rigorous social and environmental standards which represent its commitment to sustainable goals ahead of profit
  • We inclusively support The Race at Work Charter Ban the Box The Armed Forces Covenant and are Disability Confident
  • We invest 5% of our profits into the Evergreen Fund an investment fund dedicated to sustainability and environmental initiatives
  • By 2025 we have committed to planting trees having a fully electric fleet and working towards achieving carbon net zero after becoming carbon neutral in 2020

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