Service Director

3 weeks ago

Essex, United Kingdom Acuity Associates Full time

Acuity Associates is retained by a dynamic, privately-owned technology business seeking an accomplished Service Director to join their Senior Leadership Team.


About the Company: This innovative technology firm specialises in delivering comprehensive IT solutions tailored to small and medium-sized enterprises (SMEs) across the South East.


With a strong heritage in delivering industry-leading technology services, the company has achieved an average of 23% growth year on year since its inception. They maintain low staff and customer churn rates and have an aggressive acquisition and growth strategy, offering a challenging and rewarding environment. The company is passionate about technology and aims to become the largest and most influential technology partner for SMEs in the South East. They are part of key vendor Partner Advisory Councils, influencing technology trends and regularly attending global conferences.


Their service portfolio includes:


  • Managed IT Support: Proactive and responsive services focusing on enhancing end-user experience.
  • Managed Security: Integrated approaches to safeguard IT environments.
  • Cloud Services: Scalable solutions ensuring business continuity.
  • Communications: Unified communication systems facilitating seamless operations.
  • Sage 200 Solutions: Business management tools designed for efficiency.


Role Overview: As Service Director, you will report directly to the Managing Director and hold comprehensive responsibility for leading the strategy and execution of all service delivery. This pivotal role demands strong communication, proactive leadership, and seamless coordination across departments to ensure optimal service outcomes and alignment with company objectives.


Key Responsibilities:

  • Develop and oversee the company’s service delivery strategy, ensuring it aligns with business goals and customer expectations.
  • Lead, mentor, and manage multi-disciplinary service teams, fostering a high-performance and collaborative culture.
  • Establish and refine processes to enhance operational efficiency, service quality, and customer satisfaction.
  • Monitor and analyze key performance indicators (KPIs) to drive data-informed decisions and continuous improvement.
  • Collaborate with senior leadership to support company growth through strategic planning and innovation.
  • Ensure compliance with industry standards, regulatory requirements, and best practices in service delivery.
  • Act as a key liaison between departments to enhance communication and streamline service operations.


Qualifications:

  • Minimum of 5+ years’ experience in a senior service leadership role within the technology sector.
  • Proven success in managing and motivating cross-functional teams.
  • Strong decision-making, problem-solving, and communication skills.
  • In-depth knowledge of technology solutions, including managed services, cloud, and security infrastructure.
  • Ability to liaise with C-suite stakeholders and influence strategic initiatives.


Location & Travel: This hybrid role requires flexibility, with time split between offices in Essex (approximately 60/40), alongside client visits as needed.


Why?

  • Strategic Influence: Play a leading role in shaping the service delivery framework and contributing significantly to the company’s continued success.
  • Rewarding Compensation: Competitive salary range of £120k-£150k, with attractive profit-sharing bonus potential based on EBITDA growth.
  • Growth and Development: Join a forward-thinking company that values innovation, professional development, and leadership.
  • Vibrant Work Environment: Benefit from a collaborative culture, modern office spaces, and opportunities for community engagement.



Join a company where your leadership can inspire excellence and drive impactful change. Apply today to be part of an environment that champions innovation, growth, and service excellence.

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