Luxury Hotel Ambassador
14 hours ago
Guest Services Agent Role Overview
We are seeking a skilled Guest Services Agent to join our team at 100 Princes Street, a luxurious 5-star hotel in Edinburgh, Scotland.
Key Responsibilities:
- Provide exceptional customer service to guests, ensuring a warm and welcoming experience throughout their stay.
- Maintain accurate and up-to-date guest profiles, including preferences and needs.
- Communicate effectively with guests before and after their arrival, ensuring seamless transitions and a personalized experience.
- Work collaboratively with the Guest Services Manager to achieve exceptional guest satisfaction and loyalty.
What We Offer:
- Professional training and development opportunities to enhance your skills and career growth.
- A recommend friend and family bonus scheme worth up to £600.
- Free meals on duty and a 30% discount on food and 25% discount on beverages in any Red Carnation Hotel outlets.
- Complimentary uniform and dry cleaning services.
- A holiday allowance increasing with length of service up to 25 days.
- Two paid volunteering days each year.
- Free access to the Employee Assistance Programme.
- A hotel-based recognition incentive, including Employee of the Month up to £200.
- Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally.
About 100 Princes Street:
- Our hotel features 25 guest rooms and five suites, including two signature suites with direct views of Edinburgh Castle.
- The interiors are inspired by Scottish explorers and their travels, with bespoke tartans created by Scottish artisan weaver, Araminta Campbell.
- Our all-day lounge, dining room, well-stocked bar, library, and tasting room, The Wallace, offers delicious hearty fare made using the freshest local produce.
Red Carnation Hotels:
- We are a family-owned hotelier business with 18 stunning properties worldwide.
- We have won numerous awards, including Best Employer (2023) and Sustainable Business (2023) at the Cateys.
- We are committed to developing our staff and have been honored with the Princess Royal Training Award (2023) by HRH The Princess Royal and City & Guilds.
Why Work with Us:
- Our company values and culture prioritize employee development, recognition, and well-being.
- We offer a unique and supportive work environment, with opportunities for growth and advancement.
- Our hotels are renowned for their exceptional service, luxurious amenities, and commitment to sustainability.
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