Customer Experience Ambassador
3 weeks ago
About Us
Ambassador Theatre Group is a leading live entertainment company, proud to stand at the forefront of the industry.
We're a dynamic and fast-paced organization, established in the cultural landscape of Edinburgh and Scotland, with a strong presence in the UK's largest all-seated theatre, the Edinburgh Playhouse.
Our Mission
We strive to deliver exceptional customer experiences, making every visit to our venues unforgettable. Our team members are the face of the company, providing the highest standards of service and care to our customers.
Job Summary
We're seeking charismatic and welcoming individuals to join our Customer Experience Team. As a key member of our team, you'll be responsible for ensuring our customers have an exceptional experience, from the moment they arrive to the moment they leave.
Key Responsibilities
- Provide exceptional customer service and care
- Sell products and packages on the night, including traditional programmes, ice creams, and luxury bar offerings
- Work collaboratively with the team to achieve financial targets
- Take responsibility for a range of tasks, including venue operations and event management
What We Offer
- myStrength Mental Wellbeing App
- WeCare Support Services
- Theatre Tickets (Subject to Availability)
- ATG+ Card
- Staff Discounts
- Pension
- Access to ToothFairy - Dental access and guidance from home
Requirements
We're looking for individuals who are passionate about delivering exceptional customer experiences and have a strong affinity for our values. Experience from within the entertainment sector is not essential, and we actively encourage applications from people from the widest range of backgrounds.
Benefits
We offer a range of benefits to our team members, including access to our myStrength Mental Wellbeing App, WeCare Support Services, and Theatre Tickets. We're committed to supporting the well-being and development of our team members.
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