Customer Service Ambassador

2 days ago

Edinburgh, Edinburgh, United Kingdom XC Trains Limited Full time

As a Customer Service Ambassador with XC Trains Limited, you will be the face of our company, ensuring our customers receive a great journey on our trains. Our ambassadors are at the frontline of our business, and we are looking for individuals with strong customer service or sales backgrounds to join our team at Edinburgh Waverley.

Key responsibilities include selling refreshments and offering complimentary refreshments to our First Class customers. If you have excellent communication skills, a strong face-to-face customer service ethos, and the ability to work to a high standard consistently, we would like to hear from you.

We are looking for outgoing and confident individuals who can interact with passengers through the train and work closely with other colleagues, both on the train and at the local offices. Key ingredients for success in this role include:

Flexibility
The job will require you to work early mornings or later into the evening and this will involve occasional weekend working.

Great communication skills
Being able to talk to customers, sell additional products, and handle difficult situations are all part of the job.

Standards
Maintaining the company image through great uniform standards, following business procedures, and going the extra mile for the customer.

Personality
We don't want robots, we do want personality and commitment to do a good job.

Results focused
Ensuring you can hit your sales or service targets and achieve your personal objectives.

Location
Living within 1 hour's commute of the location you wish to work in is essential.

Due to the hours and days you will be working, you must be able to get to and from work for an early morning start or a late evening finish.

We acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

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