Hospitality Services Manager

1 week ago

Crawley, West Sussex, United Kingdom Crimson Hotels Full time

The Crimson Hotels group is a rapidly expanding, independently owned hotel chain with seven branded hotels operating under two major brands: Hilton and IHG.

We are passionate about creating meaningful experiences by connecting people through exceptional hospitality and making a sustainable impact in our community.

At Crowne Plaza London Gatwick Airport, we recognize the importance of our colleagues in our success. That's why we're committed to offering limitless opportunities for career progression, personal growth, and a supportive work environment.

We're seeking a friendly and passionate Food and Beverage Supervisor to join our team.

The Role

As a Food and Beverage Supervisor, your primary responsibility will be to ensure a warm welcome to our guests, anticipate their needs, and deliver outstanding customer service to achieve 100% guest satisfaction.

You will also be accountable for supervising the smooth operation of the allocated section of the Food and Beverage department, ensuring we deliver a 5-star service to our guests.

Personal Qualities

  • Excellent customer service skills
  • Possess the ability to work under pressure and have strong organizational skills
  • Excellent communication skills with a great command of the English language
  • Display a warm, polite, and professional attitude to internal and external guests
  • Qualification in Hospitality studies, degree standard or similar is desirable
  • Relevant experience in a 4* property is desirable
  • Good leadership skills with the ability to lead by example in terms of living the values, leading a team, and ensuring a positive and can-do attitude

Benefits

  • Fantastic room discount within The Crimson Hotels and across the worldwide IHG brand of hotels
  • Additional annual leave day for your birthday
  • My Crimson Rewards scheme
  • Access to Private Healthcare Plan, e.g., financial assistance towards the cost of healthcare
  • Superb training appropriate to the role
  • Complimentary refreshments and freshly cooked meals whilst on duty
  • Free parking on site
  • Team member of the month
  • Employee introduction scheme
  • Sales Champions scheme

We are an equal opportunities employer and welcome applications from diverse candidates. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We are committed to creating an inclusive environment where everyone can thrive. We celebrate our differences and value the contributions of all our employees, regardless of age, gender, race, disability, sex, sexual orientation, maternity or pregnancy, religion or belief.

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