Customer Contact Centre Training Manager

4 weeks ago

Lowestoft, Suffolk, United Kingdom Northumbrian Water Full time
About the Role

We are seeking a highly skilled and experienced Customer Contact Centre Training Manager to join our People team. As a key member of our team, you will be responsible for developing and implementing training solutions that enhance the skills and knowledge of our customer service representatives.

As a Customer Contact Centre Training Manager, you will work closely with our customer service teams to understand their training needs and develop tailored solutions to meet those needs. You will be responsible for creating and delivering training content, including e-learning modules, instructor-led training, and coaching and mentoring programs.

You will also be responsible for managing and maintaining our knowledge management system, ensuring that it is up-to-date and relevant to our customer service teams. This will involve working closely with our subject matter experts to develop and maintain training content, as well as ensuring that the system is user-friendly and easy to navigate.

We are looking for a candidate who has a passion for developing others through knowledge management systems and has experience in creating and delivering training solutions that meet business needs. You will have a successful track record of delivering high levels of competence through knowledge management systems and e-learning training, and will be able to demonstrate creativity and innovation in your approach to training.

About You

We are looking for a candidate who has a strong background in training and development, with experience in creating and delivering training solutions that meet business needs. You will have a successful track record of delivering high levels of competence through knowledge management systems and e-learning training, and will be able to demonstrate creativity and innovation in your approach to training.

You will be a strong communicator with excellent interpersonal skills, able to work effectively with colleagues at all levels of the organization. You will also be able to demonstrate a commitment to diversity, equity, and inclusion, and will be able to work effectively in a fast-paced environment.

About Us

Northumbrian Water is a leading water and wastewater services company that is committed to providing reliable and affordable services to our customers. We are a Great Place to Work, with a strong focus on diversity, equity, and inclusion. We offer a range of benefits to our employees, including enhanced maternity pay, enhanced annual leave, and a company pension scheme.

We are an equal opportunities employer, committed to having a diverse community represented across our business. We welcome applications from all qualified candidates, and are committed to providing a supportive and inclusive work environment.

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