Customer Service Representative

2 weeks ago

Lowestoft, Suffolk, United Kingdom Altro Full time

About the Role:

As a Customer Care Associate at Altro, you will be the first point of contact for our UK Walling customers, ensuring they receive world-class service. You will handle sales orders, manage delivery requirements, resolve technical queries, and support our sales team.

Key Responsibilities:

  • Handle sales orders and manage delivery requirements
  • Resolve technical queries and provide excellent customer service
  • Support our sales team and provide product information
  • Keep up-to-date with product information and use our CRM system to add critical data

What We Offer:

  • Hybrid working providing flexibility around both home and office working
  • Holiday entitlement starts at 25 days; if you need a little extra, you can buy some more
  • A defined contribution pension scheme available for all staff
  • Occupational Sick Pay and an onsite Occupational Health Service
  • Confidential 24-hour life management and personal support service for you and your family
  • Free eye tests are available for all employees
  • A paid day off each year to take part in our volunteering scheme
  • Don't worry about getting parked; we have free car parking at all our sites
  • We offer long service awards to all our employees
  • Learning and Development - training and development support, no matter where you are in your career
  • A variety of social events across the group, including the company Christmas party

Requirements:

  • Strong business and commercial skills in a customer service environment
  • GCSEs (grade C or above in English & Maths)
  • UK internal account management experience
  • Proficient with Microsoft programs and CRM systems
  • Excellent communication skills, a customer-focused mindset, and the ability to multitask

Why Join Us?

At Altro, we believe in continuous improvement and adding value to the customer experience. We offer a supportive environment where you can grow and make a real impact. Plus, you'll be part of a team that truly cares about what we do and each other.

Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. "We don't want you to just work here. We want you to belong here."

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