Five-Star Hotel Manager
6 days ago
We are seeking an experienced and skilled Central London Duty Lead to join our team at Threadneedles Hotel. As a critical member of our management team, you will be responsible for leading our front-of-house operation, providing exceptional customer service, and maintaining the highest standards of quality and safety.
About the Salary:The estimated salary for this role is £40,000 - £50,000 per annum, depending on experience.
Key Responsibilities:- Manage the front-of-house operation, including reception, concierge, and room service.
- Lead and motivate the front-of-house team to deliver exceptional customer service.
- Monitor and maintain high standards of quality and safety throughout the hotel.
- Develop and implement strategies to improve customer satisfaction and loyalty.
To be successful in this role, you will need:
- A minimum of 2 years' experience in a senior front-of-house role in a similar environment.
- Excellent communication and leadership skills.
- A strong eye for detail and ability to multitask.
- A passion for delivering exceptional customer service.
As a valued member of our team, you will enjoy a range of benefits, including:
- 20 days' annual leave (inclusive of bank holidays).
- Marriott staff rate available to Threadneedles team.
- Investment into your career with our Management Apprentice programmes.
- Financial wellbeing with lifestyle savings and discounts from over 1,200 retailers.
Threadneedles Hotel is part of YTL Hotels, a dynamic hospitality arm of one of Malaysia's most dynamic conglomerates. Our hotels are known for their exceptional service, unique experiences, and commitment to excellence. If you share our values and are passionate about delivering outstanding customer service, we would love to hear from you.
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