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Field Care Supervisor

1 month ago

Matlock, Derbyshire, United Kingdom Bradcare Limited Full time
Job Summary

The Field Care Supervisor plays a pivotal role in ensuring the delivery of high-quality care to our clients in the community. This hybrid role requires a dynamic individual who can effectively split their time between fieldwork and office duties.

The Field Supervisor will oversee the performance and well-being of our care staff, ensure compliance with care plans, and maintain strong relationships with clients, their families, and other stakeholders.

Key Responsibilities
  • Provide care cover as required in accordance with your weekly rota.
  • Conduct regular visits to client homes to monitor the quality of care being provided.
  • Perform spot checks, audits, and assessments to ensure compliance with care plans, company policies, and regulatory standards.
  • Provide on-the-spot support and guidance to care staff, addressing any issues or concerns promptly.
  • Ensure that all care documentation is accurate, up-to-date, and reflective of clients' needs.
  • Build and maintain positive relationships with clients and their families, acting as a point of contact for any queries or concerns.
  • Facilitate staff training and development in the field, ensuring that care workers are equipped with the necessary skills and knowledge.
  • Provide emergency care cover when required.
  • Provide out-of-hours emergency cover during the week and on alternate weekends.
  • Coordinate and schedule care staff assignments, ensuring optimal coverage and continuity of care.
  • Conduct performance reviews, provide feedback, and identify training needs for care workers.
  • Compile reports on care quality, staff performance, and client satisfaction, presenting findings to senior management.
  • Work collaboratively with the operations and care coordination team to ensure seamless service delivery.
  • Attend regular meetings, both internal and external, representing the company in a professional manner.
  • On-call duties, including answering and dealing with any emergency calls outside of office hours, making a record of each call and action taken.
  • Mentor new staff.
  • Undertake quality assessments.
  • Undertake service user assessments and reviews.
Requirements

For this role, you must hold your NVQ Level 3 in Health and Social Care.

This role requires a degree of flexibility, including weekend working, on-call, and some morning and evening shifts, due to the nature of the business and roster set by the manager of the services to ensure duties and tasks are distributed fairly amongst the team.