Customer Experience and Inside Sales Specialist
7 days ago
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Summary
As a customer experience and inside sales specialist, you will play a pivotal role in critical commercial functions of our organization. Your primary responsibility will be to ensure the seamless provision of pre- and post-sales support to existing and potential customers, leveraging your knowledge of Ingersoll Rand Pumps, MP Pumps, and Oberdorfer products (or comparable positive displacement pump solutions) and their diverse applications. You will also actively manage customers from an inside sales perspective to identify and execute on incremental growth opportunities.
Responsibilities
- Application resolution
- Examining projects and sizing pump opportunities
- Quotation and follow up
- ERP, CRM and customer support ticket management systems
Basic Qualifications
- Bachelor's degree in engineering, business or similar field or equivalent work experience
- +5 years of customer support and inside sales experience a plus
- Proven experience in applications and commercial support, preferably within the positive displacement pump industry or other industrial products sold business-to-business (B2B)
Travel & Work Arrangements/Requirements
- Ability to travel as required to deliver pre and post-sales support (estimated 10%)
- 90% facility based in Ilkeston, Derbyshire.
Key Competencies
- Demonstrated strong communication skills, both written and verbal, with the ability to effectively convey technical information to diverse audiences
- Strong problem-solving skills and the ability to remain calm under pressure
- Exceptional customer relationship management skills with a customer-centric approach.
- Proficiency in using ERP, CRM and customer support ticket management systems is highly preferred
- Flexibility to adapt to changing priorities and business needs
What we Offer
- 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
- Pension scheme - The company contributes 7% of the total earnings and the employee contributes 5%
- Westfield Health Medical Cover
- Death in Service Benefit of 4 x salary
- Cycle scheme (After probation period)
- Electric Car Scheme (After probation period).
- 10% of salary in shares after 1 year of employment
#LI-AP1
-
Customer Experience and Inside Sales Specialist
2 months ago
Matlock, Derbyshire, United Kingdom Ingersoll Rand Full timeAbout Ingersoll RandIngersoll Rand is a leading manufacturer of pumps and pumping solutions for various markets and applications. With a rich history dating back to 1977, the company has established itself as a trusted partner in the industry.Job SummaryWe are seeking a highly skilled Customer Experience and Inside Sales Specialist to join our team. As a key...
-
Engineering Customer Experience Specialist
1 month ago
Matlock, Derbyshire, United Kingdom Ingersoll Rand Full timeAbout the RoleWe are seeking a highly skilled and experienced customer experience and inside sales specialist to join our team at Ingersoll Rand Pumps. As a key member of our commercial functions, you will play a pivotal role in delivering exceptional customer support and driving business growth.Key ResponsibilitiesProvide pre- and post-sales support to...
-
Engineering Customer Experience Specialist
2 weeks ago
Matlock, Derbyshire, United Kingdom Ingersoll Rand Full timeJob Title:Engineering Customer Experience SpecialistAbout the Role:We are seeking a highly skilled Engineering Customer Experience Specialist to join our team at Ingersoll Rand. As a key member of our commercial functions, you will play a pivotal role in ensuring the seamless provision of pre- and post-sales support to existing and potential customers.Key...
-
Engineering Customer Experience Specialist
2 weeks ago
Matlock, Derbyshire, United Kingdom Ingersoll Rand Full timeJob Title:Engineering Customer Experience SpecialistAbout the Role:We are seeking a highly skilled Engineering Customer Experience Specialist to join our team at Ingersoll Rand. As a key member of our commercial functions, you will play a pivotal role in ensuring the seamless provision of pre- and post-sales support to existing and potential customers.Key...
-
Engineering Customer Experience Specialist
1 month ago
Matlock, Derbyshire, United Kingdom Ingersoll Rand Full timeJob Title:Engineering Customer Experience SpecialistAbout the Role:We are seeking a highly skilled Engineering Customer Experience Specialist to join our team at Ingersoll Rand. As a key member of our commercial functions, you will play a pivotal role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Provide pre-...
-
Engineering Customer Experience Specialist
1 month ago
Matlock, Derbyshire, United Kingdom Ingersoll Rand Full timeJob Title:Engineering Customer Experience SpecialistAbout the Role:We are seeking a highly skilled Engineering Customer Experience Specialist to join our team at Ingersoll Rand. As a key member of our commercial functions, you will play a pivotal role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Provide pre-...
-
Engineering Customer Experience Specialist
1 month ago
Matlock, Derbyshire, United Kingdom Ingersoll Rand Full timeJob Title:Engineering Customer Experience SpecialistAbout the Role:We are seeking a highly skilled Engineering Customer Experience Specialist to join our team at Ingersoll Rand. As a key member of our commercial functions, you will play a pivotal role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Provide pre-...
-
Engineering Customer Experience Specialist
1 month ago
Matlock, Derbyshire, United Kingdom Ingersoll Rand Full timeJob Title:Engineering Customer Experience SpecialistAbout the Role:We are seeking a highly skilled Engineering Customer Experience Specialist to join our team at Ingersoll Rand. As a key member of our commercial functions, you will play a pivotal role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Provide pre-...
-
Engineering Customer Experience Specialist
1 week ago
Matlock, Derbyshire, United Kingdom Ingersoll Rand Full timeIngersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer.Job TitleEngineering Customer Experience & Inside Sales SpecialistLocationDerbyshireAbout UsIngersoll Rand Pumps, operating under the Precision and Science Technologies, manufacture pumps for many different markets and pumping...
-
Engineering Customer Experience Specialist
6 days ago
Matlock, Derbyshire, United Kingdom Ingersoll Rand Full timeIngersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer.Job TitleEngineering Customer Experience & Inside Sales SpecialistLocationDerbyshireAbout UsIngersoll Rand Pumps, operating under the Precision and Science Technologies, manufacture pumps for many different markets and pumping...
-
Customer Experience Specialist
2 months ago
Matlock, Derbyshire, United Kingdom Ingersoll Rand Full timeAbout Ingersoll RandIngersoll Rand is a leading manufacturer of pumps and pumping solutions, with a rich history of innovation and commitment to excellence.Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our commercial support team, you will play a critical role in delivering exceptional customer...
-
Customer Experience Engineer
2 days ago
Matlock, Derbyshire, United Kingdom Ingersoll Rand Full timeAt Ingersoll Rand, we are committed to fostering a culture of diversity and inclusion. Our goal is to create a workplace where everyone feels valued, respected, and empowered to contribute their best work.Job SummaryWe are seeking a highly skilled Customer Experience Engineer to join our team. As a key member of our commercial support function, you will play...
-
Customer Experience Engineer
2 months ago
Matlock, Derbyshire, United Kingdom Ingersoll Rand Full timeAbout Ingersoll RandIngersoll Rand is a leading manufacturer of pumps and pumping solutions for various markets and applications. With a rich history dating back to 1977, the company has established itself as a trusted partner in the industry.Job SummaryWe are seeking a highly skilled Customer Experience Engineer to join our team. As a key member of our...
-
Director of Sales and Customer Service
2 months ago
Matlock, Derbyshire, United Kingdom Ecobat Full timeJob SummaryThe Sales Director - Customer Strategy will be responsible for developing and executing customer strategies and sales objectives for finished products and by-products. This role will ensure key customer contract compliance, maintain good customer relationships and customer satisfaction, and lead and manage the Sales and Customer Service team. The...
-
Director of Sales and Customer Service
2 months ago
Matlock, Derbyshire, United Kingdom Ecobat Full timeJob SummaryThe Sales Director - Customer Strategy will be responsible for developing and executing customer strategies and sales objectives for finished products and by-products. This role will ensure key customer contract compliance, maintain good customer relationships and customer satisfaction, and lead and manage the Sales and Customer Service team. The...
-
Sales Director
2 months ago
Matlock, Derbyshire, United Kingdom Ecobat Full timeJob SummaryThe Sales Director - Customer Strategy will be responsible for developing and profitably executing customer strategies and sales objectives for finished products and by-products. This role will ensure key customer contract compliance, maintain good customer relationships and customer satisfaction, and lead and manage the Sales and Customer Service...
-
Sales Director
2 months ago
Matlock, Derbyshire, United Kingdom Ecobat Full timeJob SummaryThe Sales Director - Customer Strategy will be responsible for developing and profitably executing customer strategies and sales objectives for finished products and by-products. This role will ensure key customer contract compliance, maintain good customer relationships and customer satisfaction, and lead and manage the Sales and Customer Service...
-
IT Pre-Sales Specialist
3 weeks ago
Matlock, Derbyshire, United Kingdom In Technology Group Limited Full timeIT Pre-Sales Consultant ====================== **Job Summary** --------------- We are seeking an experienced IT Pre-Sales Consultant to join our team at In Technology Group Limited. As a key member of our sales team, you will be responsible for leading and driving pre-sales activities from start to finish. Your primary focus will be on identifying new...
-
IT Pre-Sales Specialist
3 weeks ago
Matlock, Derbyshire, United Kingdom In Technology Group Limited Full timeIT Pre-Sales Consultant ====================== **Job Summary** --------------- We are seeking an experienced IT Pre-Sales Consultant to join our team at In Technology Group Limited. As a key member of our sales team, you will be responsible for leading and driving pre-sales activities from start to finish. Your primary focus will be on identifying new...
-
Sales Director
3 weeks ago
Matlock, Derbyshire, United Kingdom Ecobat Full timeJob Title: Sales DirectorJob Summary:The Sales Director will be responsible for developing and executing customer strategies and sales objectives for finished products and by-products. This role will ensure key customer contract compliance, maintain good customer relationships, and lead and manage the Sales and Customer Service team. The Sales Director will...
