Customer Experience and Inside Sales Specialist

4 weeks ago


Matlock, Derbyshire, United Kingdom Ingersoll Rand Full time

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Summary

As a customer experience and inside sales specialist, you will play a pivotal role in critical commercial functions of our organization. Your primary responsibility will be to ensure the seamless provision of pre- and post-sales support to existing and potential customers, leveraging your knowledge of Ingersoll Rand Pumps, MP Pumps, and Oberdorfer products (or comparable positive displacement pump solutions) and their diverse applications. You will also actively manage customers from an inside sales perspective to identify and execute on incremental growth opportunities.

Responsibilities

  • Application resolution
  • Examining projects and sizing pump opportunities
  • Quotation and follow up
  • ERP, CRM and customer support ticket management systems

Basic Qualifications

  • Bachelor's degree in engineering, business or similar field or equivalent work experience
  • +5 years of customer support and inside sales experience a plus
  • Proven experience in applications and commercial support, preferably within the positive displacement pump industry or other industrial products sold business-to-business (B2B)

Travel & Work Arrangements/Requirements

  • Ability to travel as required to deliver pre and post-sales support (estimated 10%)
  • 90% facility based in Ilkeston, Derbyshire.

Key Competencies

  • Demonstrated strong communication skills, both written and verbal, with the ability to effectively convey technical information to diverse audiences
  • Strong problem-solving skills and the ability to remain calm under pressure
  • Exceptional customer relationship management skills with a customer-centric approach.
  • Proficiency in using ERP, CRM and customer support ticket management systems is highly preferred
  • Flexibility to adapt to changing priorities and business needs

What we Offer

  • 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
  • Pension scheme - The company contributes 7% of the total earnings and the employee contributes 5%
  • Westfield Health Medical Cover
  • Death in Service Benefit of 4 x salary
  • Cycle scheme (After probation period)
  • Electric Car Scheme (After probation period).
  • 10% of salary in shares after 1 year of employment

#LI-AP1



  • Matlock, Derbyshire, United Kingdom Ingersoll Rand Full time

    Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer.Job TitleEngineering Customer Experience & Inside Sales SpecialistLocationDerbyshireAbout UsIngersoll Rand Pumps, operating under the Precision and Science Technologies, manufacture pumps for many different markets and pumping...


  • Matlock, Derbyshire, United Kingdom Ingersoll Rand Full time

    Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer.Job TitleEngineering Customer Experience & Inside Sales SpecialistLocationDerbyshireAbout UsIngersoll Rand Pumps, operating under the Precision and Science Technologies, manufacture pumps for many different markets and pumping...


  • Matlock, Derbyshire, United Kingdom Ingersoll Rand Full time

    Ingersoll Rand is committed to achieving a diverse workforce that reflects the communities we serve. As an equal opportunity employer, we strive to create an inclusive environment where all qualified applicants receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic...


  • Matlock, Derbyshire, United Kingdom Ingersoll Rand Full time

    At Ingersoll Rand, we are committed to fostering a culture of diversity and inclusion. Our goal is to create a workplace where everyone feels valued, respected, and empowered to contribute their best work.Job SummaryWe are seeking a highly skilled Customer Experience Engineer to join our team. As a key member of our commercial support function, you will play...

  • Sales Director

    4 weeks ago


    Matlock, Derbyshire, United Kingdom Ecobat Full time

    Position OverviewThe Sales Director will lead the development and execution of customer strategies and sales objectives for finished products and by-products. This role is responsible for ensuring key customer contract compliance, maintaining good customer relationships, and leading the Sales and Customer Service team. The Sales Director will also manage...

  • Sales Director

    4 weeks ago


    Matlock, Derbyshire, United Kingdom Ecobat Full time

    Position OverviewThe Sales Director will lead the development and execution of customer strategies and sales objectives for finished products and by-products. This role is responsible for ensuring key customer contract compliance, maintaining good customer relationships, and leading the Sales and Customer Service team. The Sales Director will also manage...

  • Sales Director

    3 weeks ago


    Matlock, Derbyshire, United Kingdom Ecobat Full time

    Position OverviewThe Sales Director will lead the development and execution of customer strategies and sales objectives for finished products and by-products. This role ensures key customer contract compliance, maintains good customer relationships, and leads the Sales and Customer Service team. The Sales Director will also manage commercial and market...


  • Matlock, Derbyshire, United Kingdom ATA Search Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Sales Executive to join our team in Derbyshire, UK. As a key member of our sales team, you will be responsible for establishing and growing our revenue stream in the Petrochemical and Oil & Gas sectors.Company OverviewOur customer is a leading provider of specialist mechanical systems...

  • Sales Director

    2 weeks ago


    Matlock, Derbyshire, United Kingdom ATA Search Full time

    Job Title: Sales ManagerWe are seeking an experienced Sales Manager to join our team in Derbyshire. The ideal candidate will have a strong background in technical sales within the Petrochemical or Oil & Gas Industry.Key Responsibilities:Flesh out the 30/60/90 day plan in more detail as you begin to understand the market and task at hand.Generate RFQs for...


  • Matlock, Derbyshire, United Kingdom Tarmac Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Sales Manager to join our team at Tarmac. In this role, you will be responsible for establishing and maintaining strong relationships with our customers, identifying market opportunities, and promoting the sales of our Topsport and Topscape products.Key ResponsibilitiesAct as the primary...


  • Matlock, Derbyshire, United Kingdom Welcome Break Full time

    Sales Assistant Opportunities Welcome Break Retail Team Competitive hourly rate up to £11.60ph and £1 on-shift meal allowance We are seeking sales assistants to join our retail team at Welcome Break. As a sales assistant, you will be working in WHSmith, Waitrose, or on the forecourt, serving customers, restocking shelves, and collaborating with...


  • Matlock, Derbyshire, United Kingdom MasterMover Full time

    About the Role:We're seeking a talented Senior Sales Team Lead to join our team at MasterMover. As a market-leading provider of innovative material handling solutions, we empower industries to enhance productivity and safety.Key Responsibilities:Lead and motivate a high-performing sales team to achieve and exceed sales targets, driving revenue growth and...

  • Sales Administrator

    3 weeks ago


    Matlock, Derbyshire, United Kingdom Rentokil Initial Full time

    Job Title: Sales AdministratorLocation: MatlockContract: Full Time, PermanentHours: 37.5 hours per week, Monday to FridaySalary: Basic salary from £22,500 per annumReporting To: Team LeaderJob Description:The Sales Administrator will work alongside the local sales team in sales-related administration to support the local sales managers and directors. Key...

  • UK Sales Team Lead

    4 weeks ago


    Matlock, Derbyshire, United Kingdom MasterMover Full time

    Role Overview: As a Sales Team Manager at MasterMover, you will lead a high-performing sales team to deliver outstanding results, expanding our footprint in the market. You will be responsible for setting targets, coaching the team, and developing strategies that align with business objectives, ensuring continuous growth and success in new and existing...


  • Matlock, Derbyshire, United Kingdom Shorterm Group Full time

    Business Development and Sales Manager for the Commercial Vehicle Industry**Job Title:** Business Development and Sales Manager for the Commercial Vehicle Industry**Job Summary:** We are seeking a highly motivated and experienced Business Development and Sales Manager to join our team at Shorterm Group. The successful candidate will be responsible for...

  • Sales Administrator

    4 weeks ago


    Matlock, Derbyshire, United Kingdom Rentokil Initial Full time

    Job Title: Sales AdministratorLocation: MatlockContract: Full Time, PermanentHours: 37.5 hours per week, Monday to FridaySalary: Basic salary from £22,500 per annumReporting To: Team LeaderJob Description:The Sales Administrator will work alongside the local sales team to provide sales-related administration support to the local sales managers and...

  • Sales Administrator

    4 weeks ago


    Matlock, Derbyshire, United Kingdom Rentokil Initial Full time

    Job Title: Sales AdministratorLocation: MatlockContract: Full Time, PermanentHours: 37.5 hours per week, Monday to FridaySalary: Basic salary from £22,500 per annumReporting To: Team LeaderJob DescriptionWe are seeking a skilled Sales Administrator to join our team in Matlock. As a Sales Administrator, you will work closely with our local sales team to...

  • Sales Administrator

    4 weeks ago


    Matlock, Derbyshire, United Kingdom Rentokil Initial Full time

    About the RoleWe are seeking a highly organized and detail-oriented Sales Administrator to join our team at Urban Planters. As a Sales Administrator, you will play a crucial role in supporting our local sales team in sales-related administration tasks.Key ResponsibilitiesCreating introduction presentations and proposals for clientsDesigning Mood boards for...

  • Sales Administrator

    4 weeks ago


    Matlock, Derbyshire, United Kingdom Rentokil Initial Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Sales Administrator to join our team at Urban Planters. As a Sales Administrator, you will play a crucial role in supporting our local sales team in sales-related administration tasks.Key ResponsibilitiesAssist in creating introduction presentations and proposals for clientsDevelop Mood boards...

  • UK Sales Team Leader

    4 weeks ago


    Matlock, Derbyshire, United Kingdom MasterMover Full time

    Job Title: UK Sales Team LeaderMasterMover Ltd is a leading global provider of innovative material handling solutions. We are seeking a highly skilled and experienced Sales Team Leader to lead our UK sales team and drive business growth.Key Responsibilities:Lead and motivate the sales team to achieve sales targets and expand MasterMover's footprint in the UK...