Customer Experience and Inside Sales Specialist
2 months ago
About Ingersoll Rand
Ingersoll Rand is a leading manufacturer of pumps and pumping solutions for various markets and applications. With a rich history dating back to 1977, the company has established itself as a trusted partner in the industry.
Job Summary
We are seeking a highly skilled Customer Experience and Inside Sales Specialist to join our team. As a key member of our commercial functions, you will play a pivotal role in providing pre- and post-sales support to our customers. Your primary responsibility will be to ensure the seamless provision of support, leveraging your knowledge of our products and their diverse applications.
Key Responsibilities
- Resolve customer applications and provide technical support
- Examine projects and size pump opportunities to identify potential sales
- Develop and manage quotations, with a focus on delivering exceptional customer service
- Manage customer relationships through our ERP, CRM, and customer support ticket management systems
Requirements
- Bachelor's degree in engineering, business, or a related field, or equivalent work experience
- At least 5 years of experience in customer support and inside sales, preferably in the positive displacement pump industry or other industrial products sold business-to-business (B2B)
- Proven experience in applications and commercial support, with a strong understanding of technical information and customer-centric approaches
What We Offer
- A competitive salary and benefits package, including 25 days of holiday and 8 bank holidays
- A pension scheme with company contributions
- Westfield Health Medical Cover
- Death in Service Benefit of 4 x salary
- Cycle scheme and Electric Car Scheme available after probation period
- 10% of salary in shares after 1 year of employment
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