Customer Experience and Inside Sales Specialist

2 months ago


Matlock, Derbyshire, United Kingdom Ingersoll Rand Full time

About Ingersoll Rand

Ingersoll Rand is a leading manufacturer of pumps and pumping solutions for various markets and applications. With a rich history dating back to 1977, the company has established itself as a trusted partner in the industry.

Job Summary

We are seeking a highly skilled Customer Experience and Inside Sales Specialist to join our team. As a key member of our commercial functions, you will play a pivotal role in providing pre- and post-sales support to our customers. Your primary responsibility will be to ensure the seamless provision of support, leveraging your knowledge of our products and their diverse applications.

Key Responsibilities

  • Resolve customer applications and provide technical support
  • Examine projects and size pump opportunities to identify potential sales
  • Develop and manage quotations, with a focus on delivering exceptional customer service
  • Manage customer relationships through our ERP, CRM, and customer support ticket management systems

Requirements

  • Bachelor's degree in engineering, business, or a related field, or equivalent work experience
  • At least 5 years of experience in customer support and inside sales, preferably in the positive displacement pump industry or other industrial products sold business-to-business (B2B)
  • Proven experience in applications and commercial support, with a strong understanding of technical information and customer-centric approaches

What We Offer

  • A competitive salary and benefits package, including 25 days of holiday and 8 bank holidays
  • A pension scheme with company contributions
  • Westfield Health Medical Cover
  • Death in Service Benefit of 4 x salary
  • Cycle scheme and Electric Car Scheme available after probation period
  • 10% of salary in shares after 1 year of employment


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