Night Manager

3 weeks ago


Wembley, United Kingdom Hilton Worldwide, Inc. Full time

Job Title: Night Manager - Front Office Supervisor

Job Summary:

We are seeking a highly skilled Night Manager to oversee the night-hour supervision of the Front Office Team at Hilton Worldwide, Inc. The successful candidate will be responsible for ensuring that Team Members are prepared and well-informed to deliver exceptional guest experiences from check-in through check-out.

Key Responsibilities:

  • Oversee the entire Front Office operation to maintain high standards
  • Serve as a point of contact for regular and VIP guests
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
  • Manage, record and promptly resolve issues or emergencies that arise
  • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required
  • Compile adequate handover to Early staff / Duty Manager
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Conduct annual and mid-year Appraisals with Team Members
  • Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
  • Assist other departments, as necessary

Requirements:

  • Previous supervisory experience in Front Office within the hotel/leisure/retail
  • High level of IT proficiency
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

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