Night Manager
4 weeks ago
As a Night Manager at Hilton, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
You will be responsible for managing the first impressions of our Guests and must perform the following tasks to the highest standards:
- Oversee the entire Front Office operation to maintain high standards
- Serve as a point of contact for regular and VIP Guests
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
- Manage, record and promptly resolve issues or emergencies that arise
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Compile adequate handover to Early staff / Duty Manager
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Conduct annual and mid-year Appraisals with Team Members
- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
- Assist other departments, as necessary
We are looking for a Night Manager who has:
- Previous supervisory experience in Front Office within the hotel/leisure/retail
- High level of IT proficiency
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in the hotel industry
- Previous experience with Front Office Management Systems
- Previous experience with cash handling
As a Night Manager at Hilton, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional Guest experiences. You will be part of a team that is committed to providing outstanding service and ensuring that every Guest feels valued and cared for.
We offer a range of benefits, including:
- Competitive salary and benefits package
- Opportunities for career development and progression
- Training and development programs to support your growth and success
- A supportive and inclusive work environment
- Recognition and rewards for outstanding performance
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced Night Manager looking for a new challenge, please apply today.
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