Night Receptionist

2 weeks ago


Wembley, United Kingdom AccorHotel Full time

Job Summary

The Night Receptionist will be responsible for ensuring all guests are attended to promptly and efficiently in the most professional way and without delay. This includes checking details of regular guests using Guest History, ensuring diary events flags and specials are actioned, and passing on all guest mail messages and parcels promptly.

Key Responsibilities

  • Ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
  • Check that details of regular guests are updated using Guest History.
  • Ensure all diary events flags and specials are actioned.
  • Check and pass on all guest mail messages and parcels promptly.
  • Liaise closely with Housekeeping on information relating to rooms and lost property.
  • Be fully aware of daily worksheet and ensure this form is used.
  • Ensure guest registration forms are completed correctly then the computer is updated accordingly.
  • Ensure all account postings are accurate and necessary paperwork produced.
  • Ensure an accurate cashiering balance is performed at the completion of shifts.
  • Ensure security procedures are maintained according to policy.
  • Complete Express Check out envelopes.
  • Ensure security boxes are maintained and run within security procedures.
  • Report any safety hazards in the area.
  • Handle all complaints promptly and efficiently.
  • Attend and participate in meetings and training sessions provided.
  • Perform any other duties requested by the Night Manager.
  • Ensure the correct welcome is given to all callers.
  • Ensure the correct welcome is given to all guests.
  • Provide Guest Valet Parking if required.
  • Complete all audit tasks as specified by the Night Auditors checklist.
  • Answer all incoming calls as promptly as possible.
  • Distribute reports as necessary.
  • Handle all cash and credit with related paperwork.
  • Assist every staff member with their inquiry and seek assistance if the answer is not known.
  • Process wakeup calls.
  • Ensure necessary handover of information is passed on to the oncoming shift.
  • Report any failures or inconsistencies noticed during shift to the Night Manager.
  • Demonstrate competency in all duties as required for the position as outlined in the relevant Award / Agreement / Contract.

Requirements

No

Employment Type

Fulltime


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