Night Receptionist

7 days ago

Wembley, United Kingdom IBIS Full time
Job Description

Key Responsibilities:

  • Guest Services: Ensure all guests are attended to promptly and efficiently in a professional manner, without delay.
  • Guest History: Check that details of regular guests are updated using Guest History.
  • Diary Events: Ensure all diary events, flags, and specials are actioned.
  • Guest Mail: Check and pass on all guest mail, messages, and parcels promptly.
  • Housekeeping: Liaise closely with Housekeeping on information relating to rooms and lost property.
  • Daily Worksheet: Be fully aware of the daily worksheet and ensure this form is used.
  • Guest Registration: Ensure guest registration forms are completed correctly, then the computer is updated accordingly.
  • Account Postings: Ensure all account postings are accurate and necessary paperwork is produced.
  • Cashiering Balance: Ensure an accurate cashiering balance is performed at the completion of shifts.
  • Security Procedures: Ensure security procedures are maintained according to policy.
  • Express Check-out: Complete Express Check-out envelopes.
  • Security Boxes: Ensure security boxes are maintained and run within security procedures.
  • Safety Hazards: Report any safety hazards in the area.
  • Complaints: Handle all complaints promptly and efficiently.
  • Meetings and Training: Attend and participate in meetings and training sessions provided.
  • Additional Duties: Perform any other duties requested by the Night Manager.
  • Guest Welcome: Ensure the correct welcome is given to all callers and guests.
  • Guest Valet Parking: Provide Guest Valet Parking if required.
  • Audit Tasks: Complete all audit tasks as specified by the Night Auditors checklist.
  • Phone Calls: Answer all incoming calls as promptly as possible.
  • Reports: Ensure reports are distributed.
  • Cash and Credit: Handle all cash and credit with related paperwork.
  • Staff Support: Assist every staff member with their inquiry and seek assistance if the answer is not known.
  • Wake-up Calls: Process wake-up calls.
  • Handover: Ensure necessary handover of information is passed on to the oncoming shift.
  • Incident Reporting: Report any failures or inconsistencies noticed during shift to the Night Manager.
  • Competency: Demonstrate competency in all duties as required for the position as outlined in the relevant Award/Agreement/Contract.

About Us:

At IBIS, we are committed to providing exceptional guest experiences. As a Night Receptionist, you will play a vital role in ensuring our guests feel welcome and cared for. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we would love to hear from you.

What We Offer:

As a member of our team, you will have the opportunity to develop your skills and knowledge in front-of-house related functions and safety procedures. You will also be part of the Accor network, a global hospitality leader, and have access to a range of benefits and opportunities for growth and development.

Our Commitment to Diversity and Inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent, creating an environment where everyone feels they belong.

  • Night Receptionist

    2 weeks ago

    Wembley, United Kingdom IBIS Full time

    Job DescriptionJob Title: Night ReceptionistJob Summary: We are seeking a Night Receptionist to join our team at IBIS. As a Night Receptionist, you will be responsible for ensuring the smooth operation of the front desk during the night shift.Key Responsibilities:Guest Services: Provide exceptional guest service, ensuring that all guests are attended to...

  • Night Receptionist

    2 weeks ago

    Wembley, United Kingdom IBIS Full time

    Job DescriptionJob Title: Night ReceptionistJob Summary: We are seeking a Night Receptionist to join our team at IBIS. As a Night Receptionist, you will be responsible for ensuring the smooth operation of the front desk during the night shift.Key Responsibilities:Guest Services: Provide exceptional guest service, ensuring that all guests are attended to...

  • Night Receptionist

    1 day ago

    Wembley, United Kingdom IBIS Full time

    Job DescriptionJob Title: Night ReceptionistJob Summary: We are seeking a Night Receptionist to join our team at IBIS. As a Night Receptionist, you will be responsible for ensuring the smooth operation of the front desk during the night shift.Key Responsibilities:Guest Services: Provide exceptional guest service, ensuring that all guests are attended to...

  • Night Receptionist

    1 day ago

    Wembley, United Kingdom IBIS Full time

    Job DescriptionJob Title: Night ReceptionistJob Summary: We are seeking a Night Receptionist to join our team at IBIS. As a Night Receptionist, you will be responsible for ensuring the smooth operation of the front desk during the night shift.Key Responsibilities:Guest Services: Provide exceptional guest service, ensuring that all guests are attended to...

  • Night Receptionist

    3 days ago

    Wembley, United Kingdom AccorHotel Full time

    Job Title: Night ReceptionistAs a Night Receptionist at AccorHotel, you will be the first point of contact for our guests, providing a warm and welcoming experience. Your role will involve ensuring the smooth operation of the front desk, handling guest inquiries, and maintaining the highest level of customer service.Key Responsibilities:Guest Services:...

  • Night Receptionist

    3 days ago

    Wembley, United Kingdom AccorHotel Full time

    Job Title: Night ReceptionistAs a Night Receptionist at AccorHotel, you will be the first point of contact for our guests, providing a warm and welcoming experience. Your role will involve ensuring the smooth operation of the front desk, handling guest inquiries, and maintaining the highest level of customer service.Key Responsibilities:Guest Services:...

  • Night Receptionist

    8 hours ago

    Wembley, United Kingdom AccorHotel Full time

    Job Title: Night ReceptionistAs a Night Receptionist at AccorHotel, you will be the first point of contact for our guests, providing a warm and welcoming experience. Your role will involve ensuring the smooth operation of the front desk, handling guest inquiries, and maintaining the highest level of customer service.Key Responsibilities:Guest Services:...

  • Night Receptionist

    5 hours ago

    Wembley, United Kingdom AccorHotel Full time

    Job Title: Night ReceptionistAs a Night Receptionist at AccorHotel, you will be the first point of contact for our guests, providing a warm and welcoming experience. Your role will involve ensuring the smooth operation of the front desk, handling guest inquiries, and maintaining the highest level of customer service.Key Responsibilities:Guest Services:...

  • Night Receptionist

    2 days ago

    Wembley, United Kingdom AccorHotel Full time

    Job Title: Night ReceptionistAs a Night Receptionist at AccorHotel, you will be the first point of contact for our guests, providing a warm and welcoming experience. Your role will involve ensuring the smooth operation of the front desk, handling guest inquiries, and maintaining the highest level of customer service.Key Responsibilities:Guest Services:...

  • Night Receptionist

    2 days ago

    Wembley, United Kingdom AccorHotel Full time

    Job Title: Night ReceptionistAs a Night Receptionist at AccorHotel, you will be the first point of contact for our guests, providing a warm and welcoming experience. Your role will involve ensuring the smooth operation of the front desk, handling guest inquiries, and maintaining the highest level of customer service.Key Responsibilities:Guest Services:...

  • Night Receptionist

    3 weeks ago

    Wembley, United Kingdom IBIS Full time

    Job DescriptionKey Responsibilities:Guest Services: Ensure all guests are attended to promptly and efficiently in a professional manner, without delay.Guest History: Check that details of regular guests are updated using Guest History.Diary Events: Ensure all diary events, flags, and specials are actioned.Guest Mail: Check and pass on all guest mail,...

  • Night Receptionist

    3 weeks ago

    Wembley, United Kingdom IBIS Full time

    Job DescriptionKey Responsibilities:Guest Services: Ensure all guests are attended to promptly and efficiently in a professional manner, without delay.Guest History: Check that details of regular guests are updated using Guest History.Diary Events: Ensure all diary events, flags, and specials are actioned.Guest Mail: Check and pass on all guest mail,...

  • Night Receptionist

    3 days ago

    Wembley, United Kingdom IBIS Full time

    Job DescriptionKey Responsibilities:Guest Services: Ensure all guests are attended to promptly and efficiently in a professional manner, without delay.Guest History: Update details of regular guests using Guest History.Diary Events: Action all diary events, flags, and specials.Guest Mail: Check and pass on all guest mail, messages, and parcels...

  • Night Receptionist

    3 days ago

    Wembley, United Kingdom IBIS Full time

    Job DescriptionKey Responsibilities:Guest Services: Ensure all guests are attended to promptly and efficiently in a professional manner, without delay.Guest History: Update details of regular guests using Guest History.Diary Events: Action all diary events, flags, and specials.Guest Mail: Check and pass on all guest mail, messages, and parcels...

  • Night Receptionist

    3 weeks ago

    Wembley, United Kingdom IBIS Full time

    Job DescriptionKey Responsibilities:Provide exceptional guest service by attending to all guests promptly and efficiently.Update guest history records to ensure accurate information.Action all diary events, flags, and specials in a timely manner.Ensure timely delivery of guest mail, messages, and parcels.Liaise with Housekeeping to maintain accurate room...

  • Night Receptionist

    3 weeks ago

    Wembley, United Kingdom IBIS Full time

    Job DescriptionKey Responsibilities:Provide exceptional guest service by attending to all guests promptly and efficiently.Update guest history records to ensure accurate information.Action all diary events, flags, and specials in a timely manner.Ensure timely delivery of guest mail, messages, and parcels.Liaise with Housekeeping to maintain accurate room...

  • Night Receptionist

    2 days ago

    Wembley, United Kingdom AccorHotel Full time

    To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.Check that details of regular guests are updated using Guest History.Ensure all diary events flags and specials are actioned.Check and pass on all guest mail messages and parcels promptly.To liaise closely with Housekeeping on information relating to...

  • Night Receptionist

    3 days ago

    Wembley, United Kingdom AccorHotel Full time

    To ensure all guests are attendedto promptly and efficiently in the most professional way andwithout delay.Check that details of regularguests are updated using Guest History.Ensureall diary events flags and specials areactioned.Check and pass on all guest mailmessages and parcels promptly.To liaiseclosely with Housekeeping on information relating to rooms...

  • Night Receptionist

    3 weeks ago

    Wembley, United Kingdom IBIS Full time

    Job DescriptionKey Responsibilities:Guest Services: Ensure all guests receive prompt and efficient service, maintaining a professional demeanor at all times.Communication: Liaise closely with Housekeeping, ensuring accurate information is shared regarding rooms and lost property.Accounting and Cash Handling: Verify the accuracy of account postings and ensure...

  • Night Receptionist

    3 weeks ago

    Wembley, United Kingdom IBIS Full time

    Job DescriptionKey Responsibilities:Guest Services: Ensure all guests receive prompt and efficient service, maintaining a professional demeanor at all times.Communication: Liaise closely with Housekeeping, ensuring accurate information is shared regarding rooms and lost property.Accounting and Cash Handling: Verify the accuracy of account postings and ensure...