Care Coordinator

3 weeks ago


Burton upon Trent, Staffordshire, United Kingdom Home Instead Full time

Job Description

The Role

  • Deliver high-quality care to clients by conducting care consultations, creating client support plans, and ensuring a high standard of care is maintained.
  • Conduct client quality assurance reviews and service evaluations to ensure the best possible outcomes.
  • Develop, update, and audit client care plans, and assist with digital care planning to ensure seamless care delivery.
  • Maintain accurate client records on Home Instead software and People Planner to ensure compliance and efficiency.
  • Facilitate client and care professional introductions to build strong relationships.
  • Establish and maintain positive relationships with clients, their families, and other professionals involved in their care.
  • Conduct regular client reviews and implement actions to ensure continuous improvement.
  • Support and mentor care professionals to enhance their skills and knowledge.
  • Collaborate with the Client Experience team to provide exceptional care and support.
  • Maintain regular contact with clients and care professionals to ensure their needs are met.
  • Contribute to business growth by promoting care packages and services.
  • Participate in on-call duties as required to ensure 24/7 care delivery.
  • Ensure compliance with Home Instead's Equality, Diversity, and Equal Opportunities Policy in all aspects of employment and service delivery.

Qualifications

Essential Criteria

  • Level 3 NVQ in Health and Social Care or equivalent qualification.
  • Experience in the care sector delivering a range of personal care services.
  • Experience working with MAR sheets and medication in a supervisory role.
  • Passion for delivering high-quality care and supporting clients to live independently and happily in their own homes.
  • Knowledge and understanding of relevant legislation and regulations in Health and Social Care.
  • Excellent communication skills with the ability to build rapport quickly.
  • Confidence in using care management technology, including providing support and training to care professionals.
  • Understanding of the importance of confidentiality and working within current legislation.
  • Good working knowledge of IT systems, including Microsoft Office or Google Suite, and virtual communication platforms.
  • Full driving license and means of transport if required to visit clients.
  • Organizational and flexible skills to meet the needs of the business.

Additional Information

If you have a passion for caring and a motivation to help us achieve our ambitions, we would love to hear from you.



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