Care Coordinator
4 weeks ago
Job Title: Care Coordinator
About the Role
We are seeking a highly motivated and experienced Care Coordinator to join our team at Home Instead. As a Care Coordinator, you will play a vital role in delivering high-quality care to our clients and their families.
Key Responsibilities
- Conduct care consultations and complete client support plans to ensure a high quality of care is being delivered.
- Conduct client QA's and service reviews with clients and their families to ensure their needs are being met.
- Create, update, and audit client care plans and assist with digital care planning.
- Maintain accurate client records on Home Instead software and People Planner.
- Conduct client and Care Professional introductions to ensure a smooth transition of care.
- Build and maintain positive relationships with potential and existing clients, their families, and other professionals involved in their care.
- Carry out client reviews and take action accordingly to ensure the best possible outcomes.
- Support and mentor Care Professionals to ensure they have the skills and knowledge needed to deliver high-quality care.
- Provide support to the Client Experience team to ensure seamless delivery of care services.
- Maintain regular contact with clients and Care Professionals to ensure their needs are being met.
- Support business growth through the sale of care packages and participate in on-call duties as required.
- Ensure compliance with Home Instead's Equality, Diversity, and Equal Opportunities Policy in respect of employment and service delivery.
Requirements
- Level 3 NVQ in Health and Social Care or equivalent.
- Experience in the care sector delivering a wide range of personal care services.
- Experience of working with MAR sheets and medication in a supervisory role.
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Confidence to use care management technology and provide support and training to Care Professionals.
- Understanding of the importance of confidentiality and working within current legislation.
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms.
- Full driving license and means of transport if required within the territory to visit clients.
- Organised and flexible to meet the needs of the business.
About Home Instead
Home Instead is a leading provider of home care services, dedicated to delivering high-quality care to our clients and their families. We are passionate about making a difference in the lives of our clients and are committed to providing exceptional care and support.
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