Customer Support Specialist
2 months ago
We are seeking an experienced Customer Support Specialist to join our team at Cooper Lomaz. The ideal candidate will have a proven track record of providing exceptional customer service and technical support in an IT environment.
">About the Role- As a Customer Support Specialist, you will be the first point of contact for customers experiencing issues with our ERP and CRM systems.
- You will be responsible for resolving customer complaints in a timely and professional manner.
- Your expertise in system administration and problem-solving skills will be essential in troubleshooting and resolving complex technical issues.
Key Responsibilities:
- Provide exceptional customer service and technical support via phone, email, or in-person.
- Analyze and resolve complex technical issues related to our ERP and CRM systems.
- Collaborate with internal teams to identify and implement process improvements.
Requirements:
- Proven experience in IT support and customer service.
- Strong technical skills, including system administration and troubleshooting.
- Excellent communication and interpersonal skills.
Benefits:
- Competitive salary: £28,000 per annum.
- Benefits package including health insurance, pension scheme, and paid time off.
- Opportunities for career growth and professional development.
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