Technical Support Specialist
1 day ago
We are seeking an experienced Technical Support Specialist to join our team. As a first point of contact for key business systems, you will provide exceptional customer service and technical support to our users.
Key Responsibilities:- Act as the primary point of contact for all issues related to key business systems
- Serve as the administrator for ERP and CRM systems, including setting up new users and managing their permissions
- Create new reports and dashboards to enhance system usability
- Handle data cleansing, imports, and exports to maintain system integrity
- Collaborate with cross-functional teams on projects and system upgrades
Candidate Skills and Qualifications:
- Excellent communication and customer service skills
- Ability to translate technical terminology for non-technical colleagues
- Problem-solving mentality and analytical skills
- Experience in ERP or CRM system administration
- Familiarity with using a ticketing system
- Proven experience working at a 1st line support level
- Prior experience in an engineering or manufacturing environment is highly desirable
Working Arrangements and Benefits:
The ideal candidate will have access to their own transport. Salary: £25,000 - £28,000 per annum, depending on experience.
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