Technical Support Specialist

1 day ago


ClactononSea, Essex, United Kingdom Cooper Lomaz Recruitment Ltd Full time
Job Description:

We are seeking an experienced Technical Support Specialist to join our team. As a first point of contact for key business systems, you will provide exceptional customer service and technical support to our users.

Key Responsibilities:
  • Act as the primary point of contact for all issues related to key business systems
  • Serve as the administrator for ERP and CRM systems, including setting up new users and managing their permissions
  • Create new reports and dashboards to enhance system usability
  • Handle data cleansing, imports, and exports to maintain system integrity
  • Collaborate with cross-functional teams on projects and system upgrades

Candidate Skills and Qualifications:

  • Excellent communication and customer service skills
  • Ability to translate technical terminology for non-technical colleagues
  • Problem-solving mentality and analytical skills
  • Experience in ERP or CRM system administration
  • Familiarity with using a ticketing system
  • Proven experience working at a 1st line support level
  • Prior experience in an engineering or manufacturing environment is highly desirable

Working Arrangements and Benefits:
The ideal candidate will have access to their own transport. Salary: £25,000 - £28,000 per annum, depending on experience.



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