Technical Support Specialist
1 month ago
Overview
Dura Composites is seeking a skilled Digital Services Specialist to join our team. As a key member of our Digital Services team, you will be responsible for providing technical support and maintaining the company's hardware, software, and cloud infrastructure.
This role requires strong communication skills, a proactive approach to problem-solving, and a willingness to learn and adapt to new technologies.
Responsibilities
- Provide day-to-day technical support to stakeholders, ensuring the availability and performance of digital systems.
- Investigate recurring technical issues and propose improvements to reduce downtime and enhance efficiency.
- Collaborate with third-party providers to ensure effective service delivery and support.
- Ensure compliance with data security measures and relevant regulations.
- Administer MS365 and other core systems, ensuring smooth user onboarding, offboarding, and access management.
- Manage IT asset inventory, tracking hardware and software licenses.
- Deliver first-class technical support to stakeholders, ensuring the availability and performance of digital systems.
- Track time spent on support tasks and monitor performance metrics to improve service efficiency.
- Help maintain and populate user stories and assist with administrative tasks when the team is busy.
Required Skills and Qualifications
- Strong communication skills and a high level of professionalism.
- Relevant Salesforce knowledge and experience are advantageous.
- Experience in system administration or similar roles is beneficial but not required.
- Eagerness to support others, helping them fulfill their roles.
- Familiarity with Microsoft Outlook, Excel, Word, and PowerPoint.
Benefits
- Competitive salary: £26,500-£29,000 per year.
- Bonus scheme.
- Quarterly bonus.
- Company events.
- Company pension.
- Holidays.
- No weekends.
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