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Customer Service Representative
2 months ago
Unlock Your Potential with Sitel
Are you ready to take your career to the next level? At Sitel, we offer a unique opportunity to grow and develop your skills in a dynamic and supportive environment.
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our contact centre team, you will be responsible for providing exceptional customer service and support to our clients' customers.
Key Responsibilities
- Deliver outstanding customer service: respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Communicate effectively: clearly and concisely communicate with customers, both verbally and in writing, in English and German.
- Work collaboratively: work effectively with other agents and support teams to achieve team goals and objectives.
- Problem-solve and adapt: quickly identify and resolve customer issues, and adapt communication style as necessary to meet customer needs.
- Embody our values: demonstrate empathy, patience, and a positive attitude in all interactions with customers.
Why Join Sitel?
At Sitel, we pride ourselves on our award-winning culture and commitment to diversity and inclusion. We offer a range of benefits and opportunities for growth and development, including training and career progression.
What We Offer
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.
Join Our Team
We are committed to making Sitel a truly inclusive place to work. If you need any adjustments to our recruitment process, please let us know and we will do our best to support you.
Data Protection
We will only hold and process your personal data for the purpose of the selection process and any subsequent employment or placement. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
