Hotel Ambassador

4 weeks ago


London, Greater London, United Kingdom citizenM hotels Full time

About the Role

We're looking for a talented and enthusiastic individual to join our team as a Hotel Ambassador in London. As a Hotel Ambassador, you will be the face of our hotel, providing exceptional service to our guests and ensuring their stay with us is nothing short of amazing.

Key Responsibilities

  • Provide warm and welcoming service to our guests, ensuring they feel at home during their stay
  • Assist guests with check-in, concierge services, and other requests
  • Prepare and serve hot and cold breakfast and meals
  • Brew delicious coffee and mix signature cocktails
  • Be a secret concierge to the city, answering guests' questions about the best places to visit, eat, shop, or party
  • Maintain the living room and canteen clean, and arrange food displays for the following shift
  • Help guests with any requests or demands regarding our facilities
  • Handle reservations in our property management system
  • Prepare societyM meeting rooms where applicable

What We're Looking For

  • A genuine touch: Treat all people as you would treat your best friends
  • A passionate attitude: Be collaborative and believe we are stronger working together
  • A smart thinker: You like to find simpler, better, and bolder ways to do things
  • Real caring: You show empathy for people and the planet
  • Fluent in English. Other language abilities are welcome too

What We Offer

  • Living Wage Employer
  • Flexible schedules
  • Performance rewards
  • Access to citizenM learning and development programs
  • Career progression
  • Full immersion program for new starters
  • Free citizenM experience nights for you and discounted rate for friends and family
  • Meal and coffee on us during your shift break
  • Pension and cycle to work scheme
  • CitizenM uniform and comfy shoes by On Running
  • Hospitality Action membership
  • Restaurant and bar discounts via CODE
  • Global opportunities
  • Referral program

About Us

CitizenM is a hotel providing affordable luxury for the mobile citizens of the world. We offer citizens a real home from home, plus the world's fluffiest pillows. Our typical guest is a frequent traveler who is quality and design driven, and cost conscious. We currently have hotels in Amsterdam, London, Glasgow, New York, and Paris, with more to come in Europe, the USA, and Asia.

Why Work with Us

We're proud to put the hospitality back into the hospitality industry. We believe in making work fun and providing our guests with exceptional service. If you're passionate about delivering outstanding customer experiences and have a genuine touch, we'd love to hear from you.

Location

Our hotel operates 24/7 with a rotating flexible schedule. The typical day ambassador shifts are 7:00 am to 3:00 pm and 3:00 pm to 11:00 pm. We keep things dynamic and take into account your preferences, so you enjoy your other life plans.

Language

Fluent in English. Other language abilities are welcome too.


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