Senior Service Delivery Orchestrator
5 days ago
About the Role
As a Senior Service Delivery Manager, you will play a pivotal role in ensuring the smooth and efficient delivery of various service offerings to both internal business partners and external clients. Your responsibilities will encompass analyzing, refining, and developing processes and procedures that drive highly reliable operations and exceptional service quality.
What You'll Be Doing
- Maintain high performance standards for service-related processes and implement continuous improvement initiatives where needed.
- Take ownership of critical incidents, effectively coordinate with resolution teams, and establish clear communication channels between stakeholders for post-incident reviews.
- Ensure that robust systems, procedures, and methodologies are in place to support outstanding service delivery.
- Be accountable for overall service delivery performance, exceeding customer expectations, and driving future demand.
- Collaborate seamlessly across multiple teams to optimize efficiencies throughout the project lifecycle.
- Provide comprehensive and timely reports on service delivery performance.
What You Have
- A Bachelor's degree or equivalent professional experience.
- 5+ years of proven experience within a project management environment.
- Demonstrated operational capabilities in diverse, large-scale settings.
- In-depth knowledge of escalation procedures, incident management, and other service delivery disciplines.
- Proficiency with Microsoft Office Suite.
- Legal authorization to work in the United States.
Bonus Points
- Experience with Smartsheets.
- Experience with ServiceNow.
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