Technical Support Specialist

2 months ago


Monmouth, Monmouthshire, United Kingdom Rockfield Specialist Recruitment Full time

Business Growth Opportunity

Our client, a leading provider of business management solutions, is seeking a highly motivated Technical Support Executive to join their dynamic team at Rockfield Specialist Recruitment.

As a Technical Support Executive, you will play a crucial role in ensuring the smooth operation of our client's IT infrastructure, providing top-notch support to their customers and driving business growth through efficient technical solutions.

Key Responsibilities:

  • Liaise with customers to diagnose and resolve technical issues
  • Install and configure network systems, servers, and other IT infrastructure
  • Provide remote support and maintenance services to customers
  • Collaborate with the development team to identify and resolve technical issues
  • Develop and deliver training sessions to enhance technical skills

Requirements:

  • Proven experience in a technical support role, preferably in a business management solutions environment
  • Strong understanding of Windows operating systems and networking protocols
  • Ability to work independently and as part of a team to achieve business objectives
  • Excellent communication and problem-solving skills
  • Desirable: Linux experience and knowledge of IT service management frameworks

What We Offer:

Our client offers a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary and benefits package.



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