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Technical Support Specialist

2 months ago

Monmouth, Monmouthshire, United Kingdom Rockfield Specialist Recruitment Full time

Monmouth-based business seeks a driven Technical Support Executive to join their ambitious team.

As a Technical Support Executive, you will be responsible for undertaking network installations, server administration, and remote support covering all elements of the customer's IT function.

  • Liaise with customers to diagnose problems and resolve them directly where possible.
  • Log issues with appropriate channels and maintain ongoing communications with customers until resolution.
  • Test issues and provide feedback to the development team.

Key Skills:

  • Proven experience working in a technical support role.
  • A sound understanding of Windows (XP through to Win10) and networking knowledge.
  • Linux experience is desirable.
  • Ability to identify training needs and opportunities for creating training material.
  • Active involvement in training sessions.

The company supports and develops their staff, creating a great atmosphere for growth and career development.