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Technical Support Specialist

2 months ago

Monmouth, Monmouthshire, United Kingdom Rockfield Specialist Recruitment Full time
Technical Support Executive

Monmouth-based company seeks a driven Technical Support Executive to join their ambitious team. As a Technical Support Executive, you will be responsible for undertaking network installations, server administration, and remote support covering all elements of the customer's IT function.

Key Responsibilities:
  • Liaise with customers to diagnose problems and provide solutions
  • Resolve technical issues directly where possible
  • Log issues with appropriate channels and maintain ongoing communications with customers
  • Test issues and provide feedback to the development team
Requirements:
  • Proven experience working in a technical support role
  • A sound understanding of Windows (XP through to Win10)
  • Networking Knowledge - understanding of TCP/IP, routing, LAN and WAN, VPNs
  • Linux experience desirable
  • Ability to identify training needs and opportunities for creating training material

Rockfield Specialist Recruitment is committed to supporting and developing their staff, creating a great atmosphere for growth and career development.