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Technical Support Specialist

2 months ago

Monmouth, Monmouthshire, United Kingdom Rockfield Specialist Recruitment Full time

Technical Support Executive

Our client, a leading provider of business management solutions, is seeking a highly skilled Technical Support Executive to join their team. As a Technical Support Executive, you will play a critical role in ensuring the smooth operation of the company's IT infrastructure, providing technical support and guidance to customers, and collaborating with the development team to resolve issues.

Key Responsibilities:

  • Provide technical support and guidance to customers via phone, email, and remote access
  • Diagnose and resolve technical issues related to infrastructure, networking, and email support
  • Collaborate with the development team to identify and resolve technical issues
  • Develop and maintain technical documentation and knowledge base
  • Participate in training sessions and workshops to enhance technical skills and knowledge

Requirements:

  • Proven experience in a technical support role, with a strong understanding of Windows and networking concepts
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and technical skills, with a willingness to learn and adapt to new technologies

About the Company:

Our client is a dynamic and innovative company that values its employees and provides opportunities for growth and development. If you are a motivated and technically skilled individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.