Customer Service Agent
3 days ago
We are seeking a dedicated Customer Service Agent to join our team at Add Property. This role requires a strong focus on customer satisfaction, excellent communication skills, and the ability to work in a fast-paced environment.
About the Role
- The successful candidate will be responsible for handling incoming calls and emails from customers, responding to their queries, and resolving any issues in a timely and professional manner.
- This is a full-time position based in Wokingham, with a salary of up to £27,000 per annum.
- You will be working closely with our facilities management team to ensure that all client requests are met promptly and efficiently.
Key Responsibilities
- Assist with reactive requests, quotations, and scheduled tasks using CIMS and other necessary software.
- Handle customer inquiries via phone and email in a courteous and professional manner.
- Utilise your excellent communication skills to resolve any issues or concerns raised by clients.
- Maintain and update supplier contact details and compliance records in CIMS.
- Ensure building and contact information in CIMS is kept up to date.
Requirements
- At least 1 year of experience in telephone operation in a professional setting.
- Prior experience in a support services or facilities management environment is desirable.
- You should possess excellent phone manner, familiarity with computer-based telephony systems, and a highly customer-focused attitude.
What We Offer
- A competitive salary of up to £27,000 per annum.
- The opportunity to work in a dynamic and fast-paced environment.
- A chance to develop your skills and knowledge in facilities management and customer service.
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