Customer Service Agent

3 days ago


Wokingham, Wokingham, United Kingdom Add Property Full time

We are seeking a dedicated Customer Service Agent to join our team at Add Property. This role requires a strong focus on customer satisfaction, excellent communication skills, and the ability to work in a fast-paced environment.

About the Role

  • The successful candidate will be responsible for handling incoming calls and emails from customers, responding to their queries, and resolving any issues in a timely and professional manner.
  • This is a full-time position based in Wokingham, with a salary of up to £27,000 per annum.
  • You will be working closely with our facilities management team to ensure that all client requests are met promptly and efficiently.

Key Responsibilities

  • Assist with reactive requests, quotations, and scheduled tasks using CIMS and other necessary software.
  • Handle customer inquiries via phone and email in a courteous and professional manner.
  • Utilise your excellent communication skills to resolve any issues or concerns raised by clients.
  • Maintain and update supplier contact details and compliance records in CIMS.
  • Ensure building and contact information in CIMS is kept up to date.

Requirements

  • At least 1 year of experience in telephone operation in a professional setting.
  • Prior experience in a support services or facilities management environment is desirable.
  • You should possess excellent phone manner, familiarity with computer-based telephony systems, and a highly customer-focused attitude.

What We Offer

  • A competitive salary of up to £27,000 per annum.
  • The opportunity to work in a dynamic and fast-paced environment.
  • A chance to develop your skills and knowledge in facilities management and customer service.


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