Customer Service Representative

14 hours ago


Wokingham, Wokingham, United Kingdom Tesco Partners Full time
Job Description
We are seeking a customer service representative to join our team. As a key member of our store team, you will be responsible for delivering exceptional customer experiences, maintaining a clean and welcoming store environment, and supporting your colleagues to achieve sales targets.

Main Responsibilities:
  • Customer Engagement: Engage with customers, understand their needs, and provide tailored solutions.
  • Store Organization: Maintain a well-organized and clean store, including stockrooms and back-of-house areas, adhering to health and safety guidelines.
  • Collaboration: Work collaboratively with colleagues to achieve sales targets, resolve customer queries, and support each other during busy periods.
  • Adaptability: Be flexible and willing to adapt to changing circumstances, such as unexpected shortages or peak demand periods.

What You'll Get:
  • Salary: £25,000 - £30,000 per annum (dependent on location).
  • Holiday Allowance: 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays).
  • Flexible Working: Request flexible working from day one.
  • Employee Benefits: Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard and an additional card to share with family outside your home.
  • Pension Scheme: Enjoy life cover of five times your pay and an award-winning pension with matching contributions up to 7%
  • Additional Perks: Choose from a range of benefits, including discounts, shares, and cycle-to-work schemes.

About Tesco Partners:

Tesco's vision is to serve our customers, communities, and planet a little better every day. Our core purpose is 'Serving our customers, communities, and planet a little better every day'. We act as a responsible and sustainable business for all stakeholders, communities, and the planet.

We're committed to diversity, equity, and inclusion (DE&I), ensuring everyone feels represented and valued at work. We welcome chats about flexible working and strive to create a fully inclusive and accessible recruitment process.

Please note: Tesco will only recruit individuals who have passed the school leaver's age. Certain roles may require candidates to be over 18 years old.



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