Head of Technology Business Management

3 days ago

London, Greater London, United Kingdom ISACA Full time

About the Role:

Head of Technology Business Management

Location: Global

The Enterprise Solutions business within S&P Global Market Intelligence provides buy-side, sell-side, and corporate clients with industry-leading software, data and services. The business portfolio offers a broad range of product offerings covering enterprise data management, investment management, loans platforms, regulatory and compliance solutions, and private markets solutions.

The Team:

The Enterprise Solutions Technology function is accountable for delivering technology solutions for the ES products, in partnership with the product, commercial and wider divisional functions. The Enterprise Solutions Technology function comprises of the Business Segment / Product aligned delivery functions, Architecture & Design, Technology & Infrastructure Services, Engineering Enablement Services & Industrialization, Data Science & Data Engineering and Project Management Office.

This role:

The role will be to lead the Technology Project Management Office & Business Management team. The team is accountable for the project management and effective execution of the deliverables and business management functions including reporting, metrics, insights, Quarterly Business Reviews etc. This group will work in close collaboration with the delivery leads of the business segments, ES Business Management overall ES Head of Business Performance, the Heads of Business Management and Business Insights, as well as various internal stakeholders to drive continuous improvements across processes and procedures.

Key Responsibilities:

  • Support the Head of Technology and the ES Technology function to deliver their business agenda and be the single point of accountability for Program Management and Business Operations.
  • Provide insights & drive strategic alignment on multiple aspects of ES Technology organization including - organizational design, diversity, equity, and inclusion, location strategy, workforce planning, colleague engagement and communications and other related strategic objectives.
  • Acts as a senior technical expert within Business Performance and possesses a reputation for thought leadership and introducing new methods to enhance operational performance in the organization related to business processes, technology changes, and data management. Is a strategic influencer.
  • Identifies strategic opportunities to improve operational effectiveness through close observation of day-to-day activities. Taking subsequent action to review and update standard operating procedures (SOP) to meet organizational goals of streamlining and optimizing operational processes, working closely with internal stakeholders within ES as well as partners across the MI Division and SPGI Corporate.
  • Directs and supports user training on operational changes, including changes to systems and processes.
  • Leads Divisional and Corporate level initiatives and activities on behalf of ES.
  • Organizes and orchestrates business reviews at the ES level and external to ES.
  • Addressing issues impacting revenue and margin performance across ES including resolution of sales and channel processing issues.
  • Analyses and resolves complex, non-routine analytical or business problems in a timely and insightful manner.
  • Work in close collaboration with the ES Business Performance team and the wider MI Technology Business Operations teams, Finance providing robust financial management and transparency & metrics.
  • Accountable for curating and managing the agenda for the Quarterly / Monthly business reviews and other ES Technology related events.
  • Work in close collaboration with the recruitment and talent acquisition partners, driving the execution of our hiring plans.

Requirements:

  • Strong analytical skills and the ability to link activities to clear business outcomes.
  • Strong communication skills, both oral and written, and the ability to communicate at all levels of the organization.
  • Budgeting and financial tracking experience.
  • Experience with establishing processes and controls to ensure smooth operations.
  • Proven capability in influencing senior level decisions makers across all functions.
  • Experience presenting and working with senior level executives.
  • Demonstrated project management experience.

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