Industrial Refrigeration Service Coordinator

24 hours ago


Birchwood, United Kingdom Integral UK Ltd Full time
{"Main Responsibilities As a key member of the Integral UK Ltd team, the Industrial Refrigeration Service Administrator will be responsible for providing exceptional support to our customers and internal stakeholders. Key duties include: * Answering and logging incoming calls and requests from customers * Coordinating engineer resources and labour with other team members and the Service Manager * Ordering parts and raising purchase orders for subcontractor labour as required * Initiating first-stage internal and customer escalation processes * Taking on projects as needed and seeing them through to successful completion * Prioritizing customer contracts and outstanding calls, and despatching engineers * Identifying cost-saving initiatives * Assisting others with tasks outside of their role * Ensuring adherence to company and legislative policies and best practices * Effective WIP management of all call types from creation to invoice completion and job closure * Complying with Integral's environmental policies and suggesting new ideas for improving environmental efficiencies * Adhering to H&S procedures with due regard for business constraints and efficiency * Generating quotes for customers * Updating, uploading, and checking client online systems and KPI reports * Providing holiday cover for other administration roles * Recording and controlling cylinder rentals * Providing day-to-day support to the Administration Supervisor in call management, call handling, and general administration of service contracts in line with customer and Integral KPIs. Requirements and Qualifications * Proficient use of Microsoft Excel This is an exciting opportunity for a motivated and organized individual to join our team and contribute to the success of Integral UK Ltd. If you are a detail-oriented and customer-focused professional with excellent communication skills, we encourage you to apply for this role. Please note that this job description is a summary of the main responsibilities and requirements of the position. Integral UK Ltd is an equal opportunities employer and welcomes applications from all qualified candidates.

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