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Head of Commercial Operations

2 months ago

Lancaster, Lancashire, United Kingdom Hays Accounts and Finance Full time

Your new company

Hays is exclusively partnering with a prestigious university to support them in recruiting a Head of Commercial Services. This organisation provides excellent services, opportunities, and facilities to support and inspire a diverse population of students. This is a fantastic opportunity to join an outstanding organisation that is committed to the development of its commercial services.

Your new role

Reporting to the Chief Executive, the Head of Commercial Services will play a proactive role in the oversight of core service areas that generate income to maximise profits while delivering high-quality services to students. You will have supervisory responsibility for managers of the 4 main income-generating commercial areas as well as the student staff population.

  1. Commercial Operations Management: Maximise profits from existing services, develop the range of products and services available, work with the marketing and communications department to promote the services and tailor services based on feedback.
  2. Business Development and Growth: Identify opportunities to generate funding from external sources, build relationships with external organisations, and produce comprehensive business and operational plans.
  3. Financial Management and Control: Oversee the financial performance as a whole, produce an annual budget for all areas of activity, report variances in budget on a monthly basis, create action plans to respond to budget variances, and source competitive suppliers to maximise profits.
  4. Staff Management and Development: Monitor workloads of reporting staff, provide coaching and performance reviews, and encourage a learning and development culture.
  5. General: You will be hands-on, helping in any areas of your department that require support, you will attend meetings to support the chief executive, undertake professional development, and promote best practice.

Experience of management in at least one of: retail sector, licensed trade, catering, lettings, or other similar environments.

Ideally, 3 years or more of staff management experience.

Good understanding of Health and Safety policy and procedures.

Excellent pension scheme.

Discount on public transport (up to -70%) to promote environmentally friendly travel.

Use of fantastic campus facilities like cafés, social clubs, shops, library, sports, doctor, nursery, and culture making it a perfect place to work and meet up with friends and colleagues.

39 days of annual leave including university closures, you can also request to buy an additional 2 weeks of annual leave.

Flexible working hours.

4-day working week during the summer.

Paid special leave in case of coping with family emergencies.