Customer Service Manager
3 weeks ago
We are looking for a highly motivated and experienced individual to join our team as an Assistant Manager at Grind, a leading hospitality company based in London. As a key member of our management team, you will be responsible for ensuring the smooth operation of our coffee shops, providing exceptional customer service, and driving sales.
About GrindSince opening our first location in 2011, Grind has expanded across London with restaurants and café-bars, offering a unique blend of high-quality food, drinks, and entertainment. Our goal is to provide an unparalleled customer experience, and we are committed to investing time and energy into our employees' personal and professional development.
Salary and BenefitsThe successful candidate can expect a competitive salary of £40,000 - £55,000 per annum, depending on experience, plus a range of benefits including a Crew Card Membership, retail discounts, and up to £300 referral bonus.
Job DescriptionAs an Assistant Manager at Grind, your primary responsibilities will include:
- Supporting the management team in the day-to-day operation of our coffee shops
- Responsible for opening and closing procedures in the absence of senior management
- Possessing a thorough understanding of Grind's Steps of Service
- Delivering exceptional customer service in line with our procedures
- Effectively leading a busy team of Front of House employees
- Creating daily brief sheets for the Front of House team
- Developing and implementing training programs for all staff members
- Supporting in the recruitment and onboarding of new employees
- Motivating staff and projecting a positive attitude at all times
To be eligible for this role, you will need:
- Strong managerial and leadership skills
- Excellent communication skills to enable effective dialogue with colleagues and customers
- Ability to work well under pressure and use initiative
- Problem-solving skills and ability to escalate complaints accordingly
- Dedicated team-player with a passion for excellence and a commitment to leading by example
In addition to a competitive salary and benefits package, we offer:
- Crew Card Membership - 50% off all Food & Beverage at every Grind location
- Retail discount on Grind at Home products
- Up to £300 referral bonus
- Invitation to our Social Events
- Access to Wellness Scheme
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