Customer Experience Manager

1 month ago


Winsford, Cheshire, United Kingdom Arnold Clark Group Full time

We are currently looking for a highly motivated and customer-focused individual to join our team as a Product Genius. The successful candidate will have excellent communication skills, be passionate about delivering outstanding customer experiences, and be eager to progress into car sales.

About the Role

As a Product Genius with the Arnold Clark Group, you will be responsible for creating exceptional customer experiences from initial enquiry to delivery. You will work closely with our Sales department to ensure seamless transitions throughout the sales journey.

  • You will provide expert knowledge on our vehicles and manufacturers to help customers find their perfect fit.
  • Assist with showroom presentation and advertising to attract potential customers.
  • Support the Sales department in delivering outstanding customer service.
About You

To succeed in this role, you must be a confident communicator with excellent interpersonal skills. You should be proactive, able to work on your own initiative, and be part of a cohesive team. A full UK driving licence is also essential.

The ideal candidate will have a genuine passion for delivering exceptional customer experiences and be eager to progress into car sales. If you're a customer service superstar who thrives in fast-paced environments, we'd love to hear from you

Benefits
  • Generous retail discounts
  • Pension scheme
  • Maternity and paternity packages
  • Opportunities for training and progression
About Our Company

At the Arnold Clark Group, we value diversity and inclusivity. We strive to create an environment where collaboration, unique perspectives, and multiple approaches are celebrated. We care about our employees and communities, nurture talent, and encourage ambition.



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