Customer Service Liaison

6 days ago


Winsford, Cheshire, United Kingdom HB People Recruitment & HR Specialists Full time

About the Role

This Hire Desk Administrator position is an excellent opportunity to join HB People Recruitment & HR Specialists' team in Winsford. As a key member of the team, you will be responsible for delivering exceptional customer service, managing orders, and maintaining accurate records.

Key Responsibilities:

  • Customer Service: Provide prompt and professional responses to customer inquiries, resolving issues efficiently.
  • Sales Support: Collaborate with the sales team to ensure seamless order processing and accurate information provision.
  • Order Management: Effectively manage the entire hire desk process, from initial order placement to final resolution.
  • Administrative Support: Maintain up-to-date records and prepare necessary documents to support the team's efforts.
  • Coordination: Work closely with logistics and operations teams to ensure timely equipment delivery and collection.
  • Problem Resolution: Address customer complaints and concerns in a professional manner, ensuring high customer satisfaction.

What You'll Need:

  • Experience in a similar role, preferably within the traffic management or construction industry.
  • Excellent organisational and time management skills, with the ability to multitask and prioritise effectively.
  • Proficiency in MS Office, with strong verbal and written communication skills.

Why Join Us?

  • Competitive Salary: £30k per annum.
  • Opportunities for professional growth and development.
  • A collaborative and supportive team environment.


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