Customer Service Liaison
6 days ago
About the Role
This Hire Desk Administrator position is an excellent opportunity to join HB People Recruitment & HR Specialists' team in Winsford. As a key member of the team, you will be responsible for delivering exceptional customer service, managing orders, and maintaining accurate records.
Key Responsibilities:
- Customer Service: Provide prompt and professional responses to customer inquiries, resolving issues efficiently.
- Sales Support: Collaborate with the sales team to ensure seamless order processing and accurate information provision.
- Order Management: Effectively manage the entire hire desk process, from initial order placement to final resolution.
- Administrative Support: Maintain up-to-date records and prepare necessary documents to support the team's efforts.
- Coordination: Work closely with logistics and operations teams to ensure timely equipment delivery and collection.
- Problem Resolution: Address customer complaints and concerns in a professional manner, ensuring high customer satisfaction.
What You'll Need:
- Experience in a similar role, preferably within the traffic management or construction industry.
- Excellent organisational and time management skills, with the ability to multitask and prioritise effectively.
- Proficiency in MS Office, with strong verbal and written communication skills.
Why Join Us?
- Competitive Salary: £30k per annum.
- Opportunities for professional growth and development.
- A collaborative and supportive team environment.
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