Customer Experience Advocate

1 day ago


Winsford, Cheshire, United Kingdom SYNETIQ Ltd Full time
Customer Experience Advocate

We are seeking a highly motivated Customer Experience Advocate to join our team in Winsford on a 12-month fixed term contract. In this role, you will be responsible for enhancing customer satisfaction by providing exceptional support and resolving queries efficiently.

If you have a strong background in customer service, excellent communication skills, and a passion for delivering outstanding results, we encourage you to apply. As a key member of our team, you will contribute to our mission of providing unparalleled customer experiences.

Main Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide support and guidance to customers regarding their queries and concerns.
  • Develop and maintain effective relationships with customers, promoting loyalty and satisfaction.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Process customer requests, such as certificate of destruction and salvage clearance.
  • Ensure accurate and timely processing of customer-related paperwork.
  • Perform general administrative tasks, including database management and filing.
Your Skills:
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize workload effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft packages.
  • Experience in a customer-facing role, preferably in the motor industry.
What We Offer:
  • Competitive basic salary: £35,000.
  • Opportunities for professional growth and development.
  • Free onsite parking and uniform provision.
  • Benehub (worlds largest selection of employee discounts and lifestyle benefits).
  • Electric vehicle salary sacrifice scheme.
  • Telus Health.
  • Discounted parts and non-auction vehicles.
  • Employee discount on Vodafone.
  • Paid day to volunteer for a charity of your choice.
  • 28 days holiday (including Bank Holidays) and pension plan with 3.5% employer contribution.
About SYNETIQ:

SYNETIQ Ltd. is a leading provider of integrated salvage, dismantling, and vehicle recycling services in the UK. Our innovative approach focuses on delivering exceptional customer experiences, ensuring complete compliance, and driving business success.

As an equal opportunity employer, SYNETIQ welcomes applications from qualified candidates who share our commitment to excellence and customer satisfaction.



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