Real Estate Sales Support Executive
1 month ago
Shawbrook Bank provides finance to a wide range of customer segments that value the premium experience, flexibility and certainty we deliver. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal.
The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes us an attractive destination for the best talent.
Job Description:
The Role and ResponsibilitiesThis is an ideal opportunity for an individual looking for a foot in the door into a Banking environment. As part of the real estate sales desk you will support customers and brokers by ensuring they are serviced quickly and efficiently via telephone, routing calls to the correct underwriter, completions officer or other business area.
You will be responsible for:
- Demonstrating superior customer service during communication with customers and colleagues either by phone, correspondence and/or one-on-one meetings.
- Complying with FCA, KYC, AML & CCA regulations.
- Complying with 1st line controls by following processes, procedures and policies.
- Communicating and escalating potential issues/risks in a prompt and effective manner.
Key Skills and Qualifications:
- Candidate must have excellent customer service skills and a strong telephone manner.
- Candidate must be computer literate (good knowledge of MS Office suite – Excel, Word).
Benefits:
- Minimum of 27 days holiday per year.
- Option to buy or sell holiday days through our flexi-holiday scheme.
- Discounts on gym membership nationwide.
- Access to discounts on a range of high street and online brands.
- Community support and charitable giving.
Salary: £25,000 - £35,000 per annum.
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