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Customer Service Representative
2 months ago
We are seeking an experienced Customer Service Advisor to join our team at Purple Rocket Recruitment. As a key member of our Helpdesk team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- First Point of Contact: Manage large volumes of incoming calls and be the primary point of contact for our clients.
- Problem-Solving: Provide effective solutions and alternatives to issues within SLA time limits and follow up to ensure resolution.
- Record Keeping: Ensure all customer interactions are accurately recorded on our Helpdesk System.
- Quality Service: Deliver high-quality service to our clients, meeting their expectations and needs.
- Time Management: Prioritize workload, multitask, and manage time effectively to meet deadlines.
- Escalation Process: Understand priority levels for incoming calls and follow the escalation process accordingly.
- User Understanding: Fully comprehend the needs of our clients and develop solutions to meet their requirements.
- Relationship Building: Build strong relationships with clients through proactive communication and ensure their expectations are managed.
- Initiative and Ownership: Take ownership of incoming calls and emails, using initiative to find solutions and engage clients with our systems.
- Knowledge Base: Populate the knowledge base with issues encountered and resolved.
- Upselling: Identify opportunities for upselling products and services.
- Team Representation: Represent the Helpdesk team in a positive and professional manner.
- Adaptability: Work in a fast-paced environment, adapting quickly to changing circumstances.
- Product Knowledge: Maintain up-to-date product knowledge and seek additional support when needed.
Purple Rocket Recruitment is a leading recruitment agency, offering a range of services to clients across various industries. We pride ourselves on our excellent work-life balance, providing a relaxed working environment with opportunities for team building and socializing.
Company Benefits- 25 Days Holiday plus bank holidays
- Private Medical Healthcare
- Company Pension
- Perkbox Discount
