Financial Services Customer Support Professional

6 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time
Job Summary

We are seeking a highly skilled Financial Services Customer Support Professional to join our team. The successful candidate will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues related to financial products and services.

Main Responsibilities:

  1. Support customers with complex financial queries, ensuring their accounts remain secure and protected.
  2. Provide detailed information on financial products and services, including savings accounts, loans, and credit cards.
  3. Manage customer accounts, including balance inquiries, transfers, and payment processing.
  4. Resolve customer complaints, ensuring a positive outcome in line with company policies.
  5. Process account changes, such as address updates, beneficiary changes, and card replacements.
Benefits

As a Financial Services Customer Support Professional with us, you can expect a competitive salary of £22,000 per annum, plus full training and support to help you succeed in your role.



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